Regional Support Manager - Dedicated Transportation

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Job Description:

Summary

The Regional Support Manager is a highly flexible, field-based support role designed to provide operational continuity and executional excellence across multiple regional locations. This role is responsible for supporting regional initiatives, covering temporary
leadership gaps, and assisting with site startups, shutdowns, and customer-facing activities. The Regional Support Manager plays a critical role in ensuring safety, service, and operational readiness, without having direct reports or financial authority. 

Essential Functions

• Provide on-site support during new account startups, transitions, and shutdowns.
• Step in to temporarily support vacant frontline leadership roles (non-managerial).
• Execute standard operating procedures and ensure alignment with company expectations. Identify and/or solve operational issues with the account(s) by implementing continuous improvement and LEAN initiatives, to strengthen team unity, goals, productivity and results.
• Serve as a customer-facing representative to support service delivery and issue resolution. Collaborate with site teams and regional leaders to ensure customer satisfaction. Participate in customer meetings and assist with service recovery efforts.
• Promote and reinforce safety protocols and compliance with DOT and company standards.
• Assist with regional growth initatives, including onboarding new customers or expanding services. Support implementation of new processes, tools or technologies. 
• Participate in pilot programs and special projects.
• Provide short-term coverage for key roles during absences or vacancies. 
• Ensure continuity of operations and maintain performance standards.
• Work closely with HR, Safety, Customer Service, and other departments to support site needs. Share best practices and lessons learned across locations

Additional Responsibilities

• Performs other duties as assigned.
  Must be available to work on a flexible schedule on the various work shifts, and travel

Skills and Abilities

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required
• Ability to work independently and as member of a team, Required
• Flexibility to operate and self-driven to excel in a fast-paced environment, Required
• Strong organization, analytical, and computer skills., Required
• Ability to adapt quickly to new environments and teams., Required
• Capable of multi-tasking, highly organized with excellent time management skills, Required
• Detail oriented with excellent follow-up practices, Required
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, PowerBI), Required

Qualifications

• H.S. Diploma/GED in General, Required
• Bachelor's Degree in Business, Logistics, Supply Chain, Transportation, Required
• Master's Degree in Business, Logistics, Supply Chain, Transporation, Preferred
• 3 years or more in customer interaction, Required
• 5 years or more in relevant experience in supply chain, logistics, transportaion, warehouse or industry related field, Required
• 3 years or more in DOT regulations and Safety practices, Required
• 2 years or more in supporting multi-sit operations, Preferred
• Excellent knowledge of Transportation Advanced, Required

Travel

• Yes, 5-10%

Job Category

Logistics

Our Culture & Commitment:

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are be