Quality Control Manager - Behavioral Health

Job Posting Title:

Quality Control Manager - Behavioral Health

Department:

Behavioral Health-Operational Supports

Location:

415 SILVER AVE SW

Pay:

$69,451.00 - $109,720.00

Close Date:

August 13, 2025

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

DEPARTMENT: BEHAVIORAL HEALTH SERVICES
Oversees the daily operations of the Office of Quality Management within the Behavioral Health Authority Division. Develops, implements, and maintains quality management systems to ensure compliance with behavioral health standards, regulatory requirements, and internal policies. Leads quality assurance initiatives, conducts audits and evaluations, and drives continuous improvement efforts across the Division. Supervises assigned staff, manages performance, provides training on quality standards, and collaborates with internal teams and external partners to support organizational goals.

DUTIES AND RESPONSIBILITIES

• Interpret and apply quality assurance standards in line with appraisal best practices, operational procedures, and New Mexico Taxation and Revenue laws.
• Supervise daily operations and assignments within the Quality Control Department, including scheduling, staff evaluation, and performance monitoring.
• Develop audit processes that define sample sizes, auditing methods, compliance thresholds, and reporting tools aligned with quality standards.
• Review and assess processes and systems for compliance with procedures, regulations, and contractual requirements.
• Identify and document areas for process improvement, including recurring issues and nonconformities.
• Research ownership, legal descriptions, exemptions, sales, and notes prior to data entry; post values for new parcels and deactivate obsolete parcels.
• Prepare reports that summarize quality assurance findings based on established standards.
• Compile statistical data and write narrative reports to communicate quality review results.
• Present data and findings using visual tools such as graphs, charts, and analytical summaries.
• Manage imaging processes to ensure proper retention, storage, and disposal of records in accordance with federal, state, and County policies.
• Represent the department in internal and external meetings related to quality control and best practices.
• Collaborate with staff across departments to support quality improvement initiatives.
• Conduct performance evaluations and manage staff issues including discipline, complaints, promotions, hiring, and terminations.
• Handle sensitive or confidential records and decisions with discretion.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 

DEPARTMENT

BEHAVIORAL HEALTH SERVICES

• Develop, implement, and maintain comprehensive quality management systems that ensure compliance with behavioral health standards, regulatory requirements, and organizational objectives.
• Collaborate with cross-functional teams and with county government to identify areas for improvement, implement corrective actions, and drive continuous quality improvement (CQI) initiatives.
• Oversee all aspects of quality management including policy development, process evaluation, auditing, and quality reporting.
• Supervise daily operations of the Office of Quality Management, including staff scheduling, performance evaluations, coaching, and workload distribution. 
• Provide training, mentorship, and technical guidance to staff on quality assurance standards, policies, and best practices
• Monitor service delivery and operational processes to ensure that programs, services, and systems meet or exceed established quality standards and performance benchmarks.
• Develop, review, and maintain quality management plans, risk mitigation strategies, internal control mechanisms, and standard operating procedures (SOPs).
• Conduct and oversee internal and external audits, inspections, and data analyses to assess quality perfor