Director, Product Strategy and Management

Cardinal Health™ Sonexus™ Access and Patient Support is dedicated to transforming patient access to specialized medications and therapies. Our innovative solutions aim to improve patient outcomes and simplify the complex processes within the healthcare industry. We are dedicated to providing exceptional services to patients, our customers, and healthcare providers.

Position Summary:

The Director of Product Strategy and Management is a strategic key leader of Sonexus™, responsible for defining, creating, leading and operationalizing the overall product vision for the organization. This includes taking a user-first mindset and creating an integrated end-to-end offline and online user experience that is personalized for our patients and HCPs while also managing the full lifecycle of our suite of digital products. This role will play a crucial role in driving the development and implementation of innovative products and solutions that meet the evolving needs of patients, physician offices, and our clients.  

You will be managing a team of Senior Product Managers and Product Owners responsible for constantly improving the patient and client experience, at a time of digital transformation within the business. You will also work with key partners across the division and organization to strategically define the customer experience end-to-end roadmap for multiple digital products within Cardinal Health.

You must be experienced in working cross-functionally (with business owners, Product, IT, UX, BD, research, marketing, operations, etc.) to set a compelling vision, creatively leveraging all available internal resources, and partnering with outside agencies where needed, ensuring execution achieves KPIs. You will also be responsible for building and driving strategic roadmap for our digital products, making appropriate product tradeoffs, and measuring success of initiatives.

Responsibilities:  

• Team Leadership: Manage, motivate, and grow a team of product professionals that can bring Sonexus’ long-term strategic vision to life. Inspire a purpose driven culture and create conditions for success of the team
• Product Management: Clear the path for the team to execute the digital strategy, to create patient-centric experiences that have a direct impact on the patient journey. Set and operationalize the product vision and strategy, working closely with EIT partners. This includes consideration of seamless orchestration across our digital products and customer interactions, along a well-defined product roadmap.
• Product Strategy and Roadmap: Develop and communicate a compelling product vision and strategic roadmap aligned with business goals. Identify market trends, unmet needs, and opportunities to enhance our product portfolio.
• Product Development and Launch: Lead cross-functional teams in designing, developing, and launching new products or enhancements. Collaborate with engineering, design, marketing, and sales to ensure successful product introductions.
• Customer-Centricity: Establish and maintain strong relationships with key customers and stakeholders. Gather and analyze customer feedback to drive product improvements and innovations. Develop a deep understanding of customer needs, pain points, and preferences. Ensure that products and services meet or exceed customer expectations.
• Measurement & Reporting: Develop measurable goals and monitor outcomes that demonstrate the impact and behavioral changes aligned to the roadmap and strategies. Present to executive leadership team and key stakeholders
• Program Operations: Support development and launch with EIT partners and other 3rd party partners, including needed program approvals (legal, compliance, and privacy).
• Innovation: Monitor trends in healthcare and adjacent industries, disruptors, and customer engagement to consider new innovations. Identify potential partnerships, 3rd party partners, and incubate new ideas to develop digital and technology innovation plans
• Communication and change management: Partner with Director, Change & Business Transformation team to ensure key stakeholders, customers, and team members have awareness and transparency to the product innovations. Ensure the vision, progress to roadmap, and outcomes are communicated across various stakeholder groups
• Budgeting: Proactively monitor and manage spend and ensure fiscal discipline through resource management and business planning. Partner with Finance to manage cost center as well as product model financially
• Culture: Support a culture of learning, smart risk-taking, and experimentation within team and through partners

Qualifications:  

• Bachelor’s Degree preferred or equivalent experience in a related field