Patient Services Representative II, Plastic Surgery

We are so glad you are interested in joining Sutter Health!

Organization:

PAMF-Palo Alto Medical Foundation MPD

Position Overview:

This is a vital role, serving as the first point of contact and the face of the practice. As a Patient Service Representative, you will set the tone for our patients’ experience, ensuring they feel welcomed, valued, and cared for.

Key Responsibilities:

Warmly greet and check in patients, ensuring a positive first impression.
Verify and update patient information in Electronic Health Records (EHR).
Schedule appointments and assist with intake procedures, including healthcare and insurance forms.
Handle payment collection, including cash-pay transactions, and accurately record and track payments in EHR systems, specialty programs, and spreadsheets.
Communicate effectively with patients, families, and healthcare providers to build trust and cooperation.
Maintain compliance with all organizational, local, state, and federal regulations, including patient privacy and safety standards.

Additional Duties:

Orient and assist new staff members as needed.
Contribute to a seamless workflow by supporting department-specific tasks.

This role requires exceptional professionalism, attention to detail, and strong communication skills to ensure an outstanding patient experience and operational efficiency.

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

1 year of recent relevant experience in Plastic and Reconstructive Surgery. Cosmetic Surgery, or Dermatology.

SKILLS AND KNOWLEDGE:
Basic knowledge of insurance policies and procedures, as well as patient billing.

Ability to interpret various data and instructions furnished in written, oral, diagram, or schedule form.

Possess written and verbal communication skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.

Well-developed time management and organizational skills, including prioritizing assignments and working within standardized policies and procedures to achieve objectives and meet deadlines.

General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).

Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.

Work independently and be part of the team, including accomplishing multiple tasks in an environment with interruptions.

Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.

Ensure the privacy of each patient’s Protected Health Information (PHI).

Build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

 

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

None

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.46 to $36.81 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​