Sales Manager | Camden Tempe/Sotelo

Job Summary 

Camden’s Sales Managers have overall responsibility for delivering sales excellence of their multifamily portfolio. Sales Managers foster a high-performing sales culture, create a sense of team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and serves as a driver to sales and revenue performance.  With the support of leadership, Sales Managers train, develop, and empower leasing staff to achieve sales performance goals. 

 

Essential Functions 

• Oversee sales operations at one or more communities.  Appropriately allocate resources to different communities based on business needs, including effectively scheduling team members to work at multiple communities. 
• Collaborates with leadership to set goals to exceed net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score. 
• Motivates leasing team to capture all leads with a customer focused mindset and sets accountability for achieving sales goals.  
• Develops, trains and manages a high performing team by creating a trusting work environment, promoting cooperation, recognizing team and individual efforts, coaching through challenges in real time, and supporting career path goals.  Maintains an open-door policy to address employee issues and concerns.  
• Proactively identifies opportunities and solutions to improve sales tools and processes; shares best practices with peers and leaders. 
• Responsible to ensure company initiatives shared by support teams are implemented. 
•  Create weekly and monthly strategies to achieve portfolio goals by leveraging support departments and tools with a focus on underperforming metrics.  
• Engages and promotes resident retention by being customer focused with a commitment to timely communication and by leveraging Camden’s Loyalty Loop program.  
• Empowers and trains leasing team to overcome objections related to sales, retention and customer service.  Serves as a point of escalation for unresolved issues.   
• Leads by example and contributes to Camden’s commitment to create a great place to work and a culture of high employee engagement with a focus on our mission to improve lives, one experience at a time. 
• Demonstrates exceptional ability to communicate and connect with team members including consistent and frequent one-on-one check-ins and sales team meetings. 
• Maintain current knowledge and understanding of the industry, competition, and market and apply this knowledge to gauge the portfolio’s success to improve results and surpass competitors. 
• Monitor customer relationship management tools and sales performance dashboards to improve sales and improve efficiencies and effectiveness.   
• Timely complete administrative tasks, including system-based approvals.  

 

Qualifications  

• Minimum of two years of leasing experience in residential property management required; supervisory experience preferred.  
• Ability to meet and exceed sales and customer service objectives. 
• Positive attitude, strong work ethic, and ability to lead and motivate others. 
• Maintain professional demeanor during high stress situation.  
• Self-motivated with the ability to take initiative without instruction.  
• Ability to work a varied schedule including weekends and holidays as required. 
• Proficiency in Microsoft Office Suite including Teams, Word, Excel, and Outlook. 
• Must possess professional written and verbal communication skills. 

 

And here’s the fine print HR wants you to know: 

• Job is intermittently sedentary but requires mobility (i.e., climb stairs) to tour, show, and inspect apartments on a daily basis 
• Will use some repetitive motion of hand-wrist in using computer and writing
• Works in a typical office setting with daily exposure to outdoor environment (i.e., heat, cold, damp, rain, etc.) when touring community
• Must handle stressful, urgent, novel and diverse work situations on a daily basis
• Emotional stability and personal maturity are important attributes in this position 
• Will be regularly called upon to work long hours and odd schedules (including weekends) 
• Position requires periodic travel by automobile to handle work-related activities
• May require airline travel, out-of-town and /or overnight trips  
• Attendance and punctuality is essential for success in this position
• Contact your HR team for the position’s Physical Demands Analysis 
• Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate personal protective equipment (PPE)<