Senior Client Services Consultant

We Breathe Life Into Data

At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners. Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. 

As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.

The Opportunity at Komodo Health

Senior Client Services Consultants are detectives on the Force.com platform. They have a knack for helping people understand how commercial Pharma applications work and can help customers scope and define business needs and solutions. From there, they are able to implement those solutions, across teams and applications, using established best practices and delivery methodologies. 

Our Senior Client Services Consultants advise our customers on new product features and make enhancements that take advantage of those capabilities.  They also ensure that our customer applications and integrations are functioning properly in order to support their business-critical processes.

Looking back on your first 12 months at Komodo Health, you will have…

• As a dedicated and proactive client services consultant, your primary responsibility will involve meticulously scoping and thoroughly documenting client requirements, ensuring a comprehensive understanding of their needs and objectives. Through effective communication and collaboration with cross-functional project team members, you will leverage your expertise to actively contribute to the design process, suggesting and implementing enhancements that align with the client's vision.
• Utilizing your technical proficiency, you will efficiently execute configuration changes, ensuring seamless integration and optimization of our products and services to meet the evolving needs of our clients. Additionally, you will actively engage in client presentations and design reviews, providing valuable insights and guidance to facilitate informed decision-making and foster strong client relationships.
• In your role, you will also serve as a reliable troubleshooter, utilizing your analytical skills to identify and resolve issues that may arise, ensuring the smooth operation and uninterrupted functionality of our solutions. Your exceptional attention to detail will be critical as you perform deployments, meticulously coordinating and executing implementation plans to minimize downtime and maximize client satisfaction.
• Furthermore, you will actively participate in application testing to ensure the highest standards of performance and functionality are met. Your invaluable feedback and recommendations will contribute to the refinement and enhancement of our products, reinforcing our commitment to delivering top-notch solutions to our esteemed clients.

What you bring to Komodo Health:

• Full project lifecycle Salesforce implementations experience
• Experience authoring requirements, definition, design, and other related project and system documentation
• Understanding of core project management concepts, data modeling, theories, practices, and methods
• Life Sciences experience, particularly Pharmaceutical, is a plus
• Veeva experience is a plus (Veeva CRM)
• Salesforce Certification a plus

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Compensation at Komodo Health

We are committed to providing competitive compensation for all roles at Komodo Health. We carefully consider multiple factors when determining compensation, including your skills, experience, and location while balancing internal equity relative to peers at the company.

The targeted base salary range for the this role is listed below and is accompanied by a competitive bonus and equity package.$108,000—$127,800 USD

Where You’ll Work

Komodo Health has a