Sr. Sales Manager, Mid-Market SMB

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations:  Remote, US

About the department

The Americas GTM team is Cloudflare’s largest sales organization that comprises AEs, AMs, SEs, BDRs, CSMs, and Operations roles - all working together to help our customers adopt Cloudflare and create phenomenal internet-enabled experiences.  

The sales team at Cloudflare helps customers solve real, technical problems and needs to support their business outcomes, while also creating revenue streams that fuel Cloudflare’s culture of innovation and excellence.

About the role

As a Mid Market Manager, you will have the opportunity to position and differentiate the Enterprise platform experience for Cloudflare, while reinforcing strong pipeline and forecast management practices. You will extensively interact with other teams within Business Development, Sales Operations, Product, and Marketing to drive new business across untapped accounts.  

This leadership role is within the mid-market SMB segment, and focuses on both the acquisition of new commercial accounts, as well as the expansion of existing customer accounts.  Within the mid-market segment, you will support a team of account executives. A consistent expectation for all sellers within this segment, will involve developing customer engagement from technical professionals through to senior executive levels, and across Security, Network, Development and Infrastructure teams, as an avenue to building and converting thousands of prospective customers.

This role extends beyond analyzing and reporting; we take pride in helping to design and implement solutions to the different challenges that can arise in our fast paced and innovative environment.

Responsibilities

• Accurately forecast commits by month and quarter, and deliver attainment to quarterly and annual sales targets.
• Oversee, coach and motivate a team of account executives, consistently measuring their success against overall quota attainment, new logo acquisition and expansion into existing accounts.
• Hold regular 1x1s with team members, maintaining open and transparent communication.
• Develop and uplevel team selling abilities through consistent focus on enablement, solution selling and metric improvements.  Build and refine sales runbooks and scripts.
• Assist in the continued codification of various product focused playbooks on how to connect data led insights to Cloudflare solutions that solve critical business challenges Cloudflare customers face daily.
• Maintain a funnel of new hire candidates by continuously interviewing and building a network of candidate potentials. 
• Monitor access and proficiency of enablement resources and various sales tool licenses. 
• Collaborate with Sales Enablement, Product and Product Marketing to provide and optimize sales training for newly launched features and products.

Requirements

• Experienced (3+ years) high-growth SaaS leader with experience leading both sales teams and leaders.
• Experience driving best practices in a channel or distributor environment.
• Experience in developing scalable relationships with target partners, to expand the partner ecosystem in targeted regions.
• Record of high performance in consistently meeting and exceeding plan, while supporting majority of direct reports to success.
• Excellent written communication and presentation skills.
• Track record of success in selling new products and early access solutions. 
• Expe