Enablement Manager & Trainer-Customer Success Manager, Corporate

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position Overview: 

As a Senior Enablement Manager and Trainer, you will apply your experience in a customer success role to develop and deliver an enablement strategy and engaging learning experiences globally! Your focus on CSM priorities will make you a trusted advisor across this critical post-sales role. Using existing content, you will tailor delivery for these roles with the required, specialized skills to deliver our unique value propositions in Europe and North America. This means we can be much more targeted in our enablement of specific value propositions, value-based demos, and executive readouts to validate innovative solutions. 

You are a strategic problem solver, who is an effective communicator with engaging training delivery and customer-facing experience. We believe we have the best products in the market for creativity and productivity, and this position will play an exciting role in ensuring Adobe delivers the best possible experiences to our selling audience and our valued customers! 

Your primary focus areas 

• Develop customer success training plans aligned to global CSM leader and Corporate business goals 

• Deliver training with laser focus on the Corporate CSMs in North America and EMEA 

• Become the trusted advisor by developing subject matter expertise across needs of the CSM role  

Responsibilities 

• Develop executive relationships that drive successful cross-organization partnerships globally. 

• Develop deep knowledge of Adobes value propositions and translate into enablement content tailored to CSM role to accurately tailor content 

• Develop and maintain a deep partnership with CSM leadership and individual contributors 

• Design and deliver learning experiences that build skills that deliver smooth onboarding of new clients, partnerships with implementation teams and resources that help clients fully adopt Adobe technologies and drive digital transformation and reduce attrition. 

• Uncover training needs through call monitoring, skill assessments, learner quiz results 

• Make recommendations to enhance CSM skills that go beyond expectations.  

• Deliver metrics in quarterly business reviews with leadership and Corp Role-Based team corre