Library Chief Operating Officer (COO)

The Enoch Pratt Library has an opening for a Chief Operating Officer (COO), who will be responsible for developing and executing strategy in support of the overall mission of the Enoch Pratt Free Library.  The COO will assist with the strategic direction of the organization, specifically in the areas of succession planning, change management, and organizational and performance management. 

The COO will be a key executive leadership team member responsible for overseeing and optimizing the organization’s day-to-day operations, focusing on functions such as Facilities, IT, and Security and Safety, and work closely with the CEO to drive the organization’s operational strategy.

The COO is responsible for driving operational excellence across all divisions and functions within the agency. The COO plays a critical role in ensuring that the agency’s operations are aligned with its strategic goals, enabling the organization to deliver on its mission. 

Department: Office of the Executive

Location:  400 Cathedral Street Baltimore, MD 21201

Salary: $165,000 to $200,000

Job Type: On-site Full-Time, Benefits Included

Summary of Duties:

As part of the leadership team, the COO is responsible for leading and guiding system enhancements, process improvements, technology plans, and projects that support the core functions of the library as well as the planning and operations to create safe, clean, and welcoming spaces throughout our organization.  The COO ensures that all operations comply with relevant laws, regulations, and industry standards.

• Leads the operations team in the development of strategic and operational plans, services, objectives, and budgets as related to library plans.
• Works collaboratively to maintain, develop and/or improve systems, processes, controls and practices/procedures that improve the overall efficiency of the library’s operations.
• Directs the identification, implementation and analyses of opportunities for service enhancements.
• Provides timely, accurate and complete accounts of the operating condition of the library, including facility maintenance, safety and security, and information technology.
• Consults, collaborates and coordinates with other divisions, Mayor’s office and City agencies as needed, in addressing service needs of functional areas; may represent the library to provide information to City Council, boards or commissions, committees, and representatives from federal, state and local agencies, organizations and community leaders.
• Oversees audits, implements compliance programs, and maintains proper documentation.
• Leads and manages the performance of direct reports by setting work objectives, assessing performance, providing feedback, and coaching.

Planning and Policy Management

• Participates in the design and implementation of the Library's Strategic Plan.

Facilities Management

• Directs the policy and operations of all building structures, equipment, physical plants, and library property.
• Identifies efficiency, sustainability, or conservation opportunities by means of appropriate repairs or new technologies. 
• Oversees planning and administration of major capital projects including library renovations and/or new construction.

Security and Safety

• Oversees the development and improvement of Library security and safety programs, measures, and plans.
• Develops and maintains relationships with external law enforcement, risk management and emergency management agencies within the City of Baltimore, State of Maryland and surrounding areas to improve Library capabilities.

IT Services

• Oversees the development and delivery of cost-effective solutions that help EPFL achieve strategic and operational goals through a seamless, efficient, and highly functional IT environment.
• Establishes key performance indicators for systems and services and uses performance data to drive continuous improvements in technology services, user satisfaction, and operational effectiveness.
• Creates, evaluates and implements policies and procedures for library technology.

Minimum Qualifications:

• Master's degree from an accredited university.
• 10 years of supervisory or management experience.
• Two years of project management experience. 

Preferred Qualifications:

• Masters in Library Science (MLS or MLIS) from an American Library Association (ALA) accredited college or uni