Hosptial Concierge/Ambassador

 

General Description of the Job Class

This position is responsible for responding to the needs of our patients, visitors and families by providing information and assistance in a timely manner.

  

Duties and Responsibilities of this Level

 

• Respond to requests from patients, visitor and hospital staff for coordination of services such as, lodging, transportation, or other personalized services upon request.

• Work in conjunction with Guided Patient Services Team to deliver a coordinated and seamless service for grateful patients and patients travelling internationally for care including but not limited to assistance with travel and lodging arrangement, companion services, and other requests. 

• Communicate with the Guided Patient Services team on a daily basis, the census of special constituent and international patients and, expected length of stay, discharge dates and specialized needs of patients and families.

• Communicate and consult with the Nurse Manager or Charge Nurse of the patient unit in which the special constituent or international patient is receive care to verify services to be provided.

• Participate in on-call schedule and after hours requests.

• Support the needs of the guided patient services program

• Attend team huddle and staff meetings as scheduled

 

 

Minimum Qualifications

 

 

Education

Work requires communication and organizational skills acquired through the possession of a high school diploma.

 

Experience 

2 years of experience in customer service role. 

 

Knowledge, Skills and Abilities

Strong customer service skills/interpersonal interactions. Proficient in Windows-based operating software/systems. Good communication skills. Ability to work without close supervision.

 

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

 

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

 

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.