Job Description Summary

The Head of Global Service Parts Planning Supply Chain Management is responsible for leading the strategy, planning, and execution of service parts availability across a global network. This role ensures alignment with regional service levels and customer expectations through effective demand forecasting, inventory management, and cross-functional collaboration with service, commercial, manufacturing, logistics, and customer service teams. This role is responsible for ensuring service parts availability across a $450M global inventory network in support of GEHC’s ~$6B+ Global Services business.
This leader must bring strategic vision, analytical depth, and global perspective to drive operational excellence and financial performance. The role also champions continuous improvement and transformational change across talent, processes, systems, and technology to advance the maturity of the service parts planning function in a dynamic and evolving environment.

Job Description

Essential Functions:

1. Strategic thinking and execution

• Ability to develop and adapt strategic plans: This leader needs to set the direction for global service parts planning, aligning it with broader organizational goals and adapting to evolving market conditions, customer needs, and supply chain disruptions. Ensure a cost-effective, efficient, and customer-focused approach.
• Focus on the big picture: While the role involves detailed planning, the leader must be able to see beyond the individual parts and countries, understanding the impact of their decisions on overall service quality, customer satisfaction, and financial performance. 

2. Analytical and problem-solving skills

• Data-driven decision making: Effectively planning for tens of thousands of parts requires strong analytical skills to leverage data, identify trends, and make informed decisions about inventory levels, warehousing, and logistics.
• Problem identification and resolution: The ability to proactively identify potential problems, analyze root causes, and implement solutions is crucial for navigating the complexities of a global supply chain. 

3. Global perspective and cultural intelligence

• Understanding diverse markets: The leader must be aware of and adaptable to different regulations, customs, and logistical challenges across 174 countries.
• Effective communication and collaboration: Building strong relationships and communicating effectively with teams, partners, and stakeholders in various countries requires cultural sensitivity and strong communication skills. 

4. Influence and collaboration

• Ability to lead and motivate teams: A high-potential leader needs to inspire and guide their team, foster a collaborative environment, and delegate tasks effectively to achieve shared goals.
• Cross-functional collaboration: Success depends on the ability to partner effectively with other departments (e.g., services, field engineers, regional leaders, manufacturing, sales, customer service) and external partners (e.g., suppliers, logistics providers). Build strong relationships to ensure timely delivery and quality of service parts.
• Create a culture of excellence, continuous improvement, and accountability.

5. Adaptability and resilience

• Agility in a dynamic environment: The global supply chain is constantly changing, so the leader needs to be able to adapt to new technologies, market shifts, and unforeseen disruptions.
• Stress management and perseverance: Managing a complex global operation demands the ability to handle pressure, overcome obstacles, and maintain a positive attitude. 
• Develop and execute contingency plans: Mitigate risks and address potential disruptions within the global service parts supply chain.

6. Planning and Inventory Management

• Oversee and optimize the service parts inventory lifecycle: From procurement and warehousing to distribution and disposal.

• Manage global inventory levels: Ensure optimal stock levels to meet customer demand while minimizing holding costs and avoiding obsolescence.
• Analyze demand forecasts and adjust supply strategies accordingly: Utilize data-driven insights and advanced planning tools to predict and fulfill service part needs.
• Monitor and report on key performance indicators (KPIs): Track and analyze performance metrics related to service parts availability, delivery lead times, cost-efficiency, Balance sheet and P&L financial performance, and customer satisfaction.

7. Continuous Improvement / Transformation

• Drive continuous improvement initiatives: Identify