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Team Suite Concierge - Amazon
Northwest CenterUnited Statesfull_timeVerifiedPosted 16 Apr 2025
💰 $67,220/yr($55,480/yr – $67,220/yr)
About the role
The Northwest Center @ Amazon team thrives in a fast-paced, high-energy corporate environment where delivering polished, 5-star customer service is just the beginning. In close partnership with Amazon Meetings and Events, the Team Suite Concierge team plays a vital role in managing and supporting Amazon’s Team Suites—premium, tech-enabled collaboration spaces designed to elevate how teams connect and create. These unique suites span campuses across Puget Sound, Arlington, VA, Vancouver B.C., and Toronto, and our team ensures every experience within them is seamless, professional, and unforgettable.
As our Team Suite Concierge, you’ll be the driving force behind unforgettable, high-impact experiences for Amazon teams as they collaborate in our premium Team Suite spaces. This isn’t just a service role—it’s about creating moments that matter. You’ll lead users through a smooth, high-touch journey from booking to wrap-up, making sure every interaction feels effortless, elevated, and tailored. You’ll become an expert in the spaces, their cutting-edge features, and the way they empower teams to do their best work—and you’ll share that knowledge with enthusiasm and confidence. You’ll also be a behind-the-scenes powerhouse, ensuring flawless operations, anticipating needs before they arise, and capturing meaningful insights that shape how we grow and evolve these experiences. You’ll report to the Program Manager of Special Projects, and join a team that’s redefining what exceptional workplace experiences look like—powered by people, fueled by innovation, and grounded in purpose. If you’re passionate about delivering outstanding service, thinking strategically, and bringing spaces to life through meaningful interactions—this is your moment to shine.
Location: Arlington, VA and Greater DMV Area
Hours: Monday through Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm. Flexibility to work nights and weekends as needed.
Staring Hourly Range: $27.74 per hour | Full Hourly Range: $27.74 - $33.61 per hour
What we can offer:
What You Will DoCustomer Service
As our Team Suite Concierge, you’ll be the driving force behind unforgettable, high-impact experiences for Amazon teams as they collaborate in our premium Team Suite spaces. This isn’t just a service role—it’s about creating moments that matter. You’ll lead users through a smooth, high-touch journey from booking to wrap-up, making sure every interaction feels effortless, elevated, and tailored. You’ll become an expert in the spaces, their cutting-edge features, and the way they empower teams to do their best work—and you’ll share that knowledge with enthusiasm and confidence. You’ll also be a behind-the-scenes powerhouse, ensuring flawless operations, anticipating needs before they arise, and capturing meaningful insights that shape how we grow and evolve these experiences. You’ll report to the Program Manager of Special Projects, and join a team that’s redefining what exceptional workplace experiences look like—powered by people, fueled by innovation, and grounded in purpose. If you’re passionate about delivering outstanding service, thinking strategically, and bringing spaces to life through meaningful interactions—this is your moment to shine.
Location: Arlington, VA and Greater DMV Area
Hours: Monday through Friday, an 8-hour shift, between the hours of 7:30 am – 6:00 pm. Flexibility to work nights and weekends as needed.
Staring Hourly Range: $27.74 per hour | Full Hourly Range: $27.74 - $33.61 per hour
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
What You Will DoCustomer Service
- Guide customers through Team Suite bookings using the Meetings and Events Portal (MEP).
- Maintain accurate and up-to-date reservation and booking calendars.
- Educate guests about Team Suite amenities and features.
- Assist with booking, rescheduling, and resolving schedule conflicts.
- Provide customer support, troubleshoot, and escalate issues when necessary.
- Offer lite AV/IT support and escalate complex issues for resolution.
- Collaborate with onsite and virtual support teams, such as Events, Reception, and Facilities Management (FM) to meet customer needs.
- Ensure smooth operations through flexible implementation of program changes and updates.
- Maintain incident/issue logs and escalate concerns to NWC leadership, client stakeholders, and Facilities Management (FM) as needed.
- Assist with data analysis and provide insights to project team as needed.
- Maintain time tracking and programmatic logs.
- Monitor storage areas to ensure they are clean and accessible
- Attend and actively participate in all scheduled meetings and training sessions to maintain current information on general policies and program updates.
- Assist with special events and projects, as requested.
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