Part Time Sr. Customer Assistance Representative - Morristown, NJ

Overview

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This is a part-time position (schedule options listed below).. 

 

We are looking to hire in the following location~ 

 

91 Ridgedale Ave Morristown, NJ 07960

 

Candidates must be willing to work one of the two schedules below~

• Mondays 7am-6pm
• Fridays 130pm-630pm
• Saturdays 830am-130pm
• Sundays 830am-1230pm 

OR

• Mondays 7am-12pm
• Fridays 730am-630pm
• Saturdays 830am-130pm
• Sundays 830am-1230pm

 

This position pays $17.50 / hour. We offer a robust Total Rewards Package including, but not limited to: 

• Paid Time Off
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing 

 

 

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services 
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

 

Qualifications

• Must be at least 18 years old
• Must have at least 2 years of customer service experience OR 2 years of college experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted US driver's license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations, must be available to work one of the two schedules listed in description
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write and speak English 

New Jersey DMV Requirements:

First-time drivers or under 21 years old:

If you are a first-time driver or under age 21, you must complete the mandatory Graduated Driver License (GDL) program requirements.  New Jersey’s GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.