Director of Sales and Agent Relations

Description

The Director of Sales and Agent Relations serves as a strategic partner to assigned agent partners and customers within a territory, helping to eliminate obstacles standing in the way of their growth, and providing guidance and resources necessary to build a strong agency and partnership with Evans. The Director of Sales & Agent Relations manages the Agent relationship and is tasked with ensuring top line growth with the Agents and Customers in their respective territories. At the core, the Director of Sales & Agent Relations is a liaison between customer and agent, seeking to create a long-term, mutually beneficial business relationship.  

Essential Job Duites

• Manage and cultivate relationships with agent partners to ensure retention and promote organic growth; assist in resolving challenges affecting their business (e.g., administrative, operational, customer relations, etc.); provide ongoing support and education to ensure their continued success within ENOC. This functionality requires travel and in person interactions, which can be supplemented by virtual connectivity via phone and Teams. This is the core function of the position, which will require the most time from the Director.
• Manage and cultivate existing customer relationships to provide freight opportunities for agent partners to grow their business; develop strategies and initiatives to drive new customers and sales opportunities.
• Prepare Requests for Proposals (RFPs)/Requests for Quotation (RFQs) and pricing for customer freight.
• Participate in sales meetings, customer meetings, and industry events.
• Troubleshoot and problem solve when Agents and Customers have disputes, mediating solutions to keep both parties satisfied and conducting business with Evans.
• Update and maintain pertinent info in Salesforce.
• Complete Tasks as assigned by leadership via Salesforce and other internal communication tools.
• Complete Annual Business Reviews with each assigned agent
• Be a reliable and readily available resource for agents, customers and coworkers.
• Problem solve and mediate appropriately when agents and customers have disputes.
• Troubleshoot when agents and internal departments have disputes, mediate and escalate appropriately

Requirements

Required Qualifications

• Bachelor’s degree in Business Administration, Sales/Marketing, or related, or equivalent level of prior relevant experience
• 4+ years of experience in an outside sales, operations or customer service role within trucking/logistics industry
• Sales & pricing strategy
• Data analysis
• Basic computer skills
• Microsoft Office Suite
• Negotiation skills
• Robust interpersonal skills; able to influence others
• Excellent verbal and written communication skills
• Able to employ strategic thinking
• Adept problem solving/conflict resolution skills
• Excellent analytical and quantitative ability 
• Demonstrated project management experience
• Must have a valid driver’s license and reliable transportation to travel to agent and customer locations
• This role often requires availability on nights and weekends to address agent and/or customer concerns

Preferred Qualifications

• International transportation experience

What's in it for me?

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Employee Assistance Program
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with employer contributions
• 401K Employer Match
• Paid Vacation
• 8 Paid Holidays
• Employee Referral Bonus Program ($500)
• Paid on a weekly basis!