Operations Coordinator

Description

The Operations Coordinator holds a pivotal role in ensuring the efficient and high-quality delivery of campus support services. This position manages the daily administrative, logistical, and financial functions necessary to ensure seamless service delivery to students, faculty/staff, and campus guests.

Primary Duties and Responsibilities

●      Serve as the key administrative support for the Assistant Vice President and Director, including scheduling, correspondence, and document preparation for high-level meetings (e.g., Board of Trustees reports, budget planning and presentations).

●      Serve as the primary administrative liaison with external service providers (e.g., dining/catering, vending, insurance broker)

●      Facilities Coordination: Coordinate maintenance and repair requests (e.g., rental properties, dining areas, residential common spaces, retail outlets) with campus facilities management.

●      Financial Processing and Reporting: Execute daily financial operations, including invoice processing, submitting purchase orders, P-Card reconciliation, and tracking expenses against the operating budget. Generate regular operational and financial reports for management, highlighting performance metrics and potential operational risks. Assist in monitoring and summarizing revenue streams, deposits, and account receivables related to business services.

●      Customer Issue Resolution: Act as an escalation point for service-related issues, ensuring rapid, professional resolution and maintaining high customer satisfaction among the campus community.

●      Documentation: Maintain all contracts, agreements, policies, and procedural manuals in an organized and accessible manner, and serve as a certified Notary Public for required official document services.

 

●      Other duties and responsibilities as assigned.

Qualifications

●      Education: Bachelor's degree preferred, or an equivalent combination of education and experience in a related field (e.g., Business, Hospitality, Operations Management).

●      Experience: [3-5] years of progressive experience in operations coordination, business management, or a service-driven industry, ideally within a complex organization.

●      Skills:

○      Demonstrated ability to manage vendor relationships and contracts.

○      Proficiency in financial software or enterprise resource planning (ERP) systems used for purchasing and expense tracking.

○      Strong analytical skills with the ability to interpret financial data and operational metrics.

○      Exceptional proficiency in verbal communication and professional writing, coupled with superior organizational skills. Proven ability to thrive and contribute effectively within a fast-paced, multicultural environment

 

○      Experience working with campus-specific service operations such as housing, dining, or event management.

 

Application Instructions

 Please submit cover letter, resume and contact information for three references.  

Equal Employment Opportunity Statement

Lafayette College does not discriminate, or permit discrimination, on the basis of race, color, national or ethnic origin, disability, religion, age, military or veteran status, sex, sexual orientation, gender identity or expression, marital or familial status, pregnancy, genetic information, or any other characteristic protected by law in any educational programs and activities it operates, including admissions or employment, as required by Title IX of the Educational Amendments of 1972 (which requires that the College not discriminate on the basis of sex); the Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973 (which require that the College not discriminate on the basis of disability); Title VI of the Civil Rights Act of 1964 (which requires that the College not discriminate on the basis of race, color, or national origin); Title VII