Quality Assurance & Improvement Manager - Child Experience

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

Whether you’re working from an AECOM office or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

AECOM is seeking a Quality Assurance and Improvement for Direct Care to support unaccompanied migrant children within Health and Human Services (HHS) Influx Facilities. The Quality Assurance and Improvement Manager for Direct Care will be responsible for monitoring and assessing each aspect of the CE daily program to ensure that Child Experience services are delivered in a safe, effective, and consistent manner to ensure compliance with all Office of Refugee Resettlement (ORR) and Health and Human Services (HHS) policies and procedures.  

This role is anticipated to be based within 240 miles of the Border with Mexico, however, final site location has yet to be determined, and this role is contingent upon client award, which is expected in late summer, early fall 2023.  

The Quality Assurance and Improvement Manager will report directly to the Child Experience Manager and Deputy Child Experience Manager for the HHS Influx facility and be responsible for the Key Responsibilities listed below.

About the Opportunity

The US Department of Health and Human Services (HHS), Administration for Children and Families (ACF), and the Office of Refugee Resettlement (ORR) historically cares for Unaccompanied Children (UC) crossing into the United States. As required by the Flores Settlement Agreement, ORR must deliver safe, child-friendly care for these children. ORR needs a trusted partner to manage and provide a full spectrum of services. To achieve ORR’s objectives, AECOM has partnered with industry leading firms to create TeamCARE.

Job Summary – Key Responsibilities:

• In conjunction with the CE Manager and Deputy CE Manager, carefully monitor and assess each aspect of the CE daily program to ensure that CE services are delivered in a safe, effective and consistent manner that meet ORR UC Program Policy requirements.
• Monitor daily site activities to ensure that all Standard Operating Procedures are being followed and proper Line of Sight supervision is maintained at all times.  
• Communicate regularly with other key staff members (CE Mgr., Deputy Mgr., Education Coordinator, Recreation Coordinator, Dining Hall, Operations, etc.) to identify any existing procedures that should be adjusted and/or improved and any specific issues or concerns that need to be addressed.
• Coordinate assessments and reviews with Safety and Quality Assurance.
• Support Command Center Emergency Response Team.
• Participate in root cause analysis and incident reviews.
• Provide regular reports to assist management in determining if Child Experience Program goals and requirements are being met.
• Attend scheduled weekly staff meetings.

Qualifications

Minimum Requirements:

• BA/BS Degree in Education, Social Work or similar curriculum + 6 years of relevant experience, i