Director of Quality Assurance

Position Summary:

The role of Director of Quality Enhancement is responsible for direction, coordination and oversight of The Arc NCR’s risk management system, evaluation and outcome systems, policy formulation, continuous quality improvement initiatives, compliance, training, annual licensure

Position Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Director of Quality Enhancement shall do the following:

• Establishes and maintains efficient and reliable mechanisms for monitoring, analyzing and reporting of quality outcomes and performance improvement initiatives, in alignment with state regulatory standards and best practices for quality improvement.
• Designs program improvement activities and quality assurance/outcome measures based on program goals.
• Develops strategies for maintaining program quality standards.
• Utilize data for quality improvement activities, including annual satisfaction survey.
• Preparation and review of documents for licensing, DDA and OHCQ audits, and accreditation reviews.
• Maintains and promotes a person-centered orientation with both internal and external customers. 
• Assures regulatory compliance with state and federal regulations including COMAR, HIPAA, and DDA.
• Manages documentation, reporting, and closure of compliance issues.
• Monitors corporate compliance within all Arc NCR programs.
• Coordinates and reports to the agency Standing Committee. 
• Ensures that all departments have policies and procedures in place to ensure that people supported records are efficiently and accurately updated. 
• Develops and ensures compliance with the DDA Quality Improvement Plan.
• Analyzes and tracks incident trends to prevent and/or rectify concerns and avoid problems.

• Oversees the Quality Enhancement department in all functions.

• Provides guidance, interpretation, support, training, and input on the interpretation and implementation of regulations, guidelines, company procedures, and policies.
• Serves as a Role model and teaches quality improvement principles, tools and techniques and person-centered orientation. Serves in a facilitating, coaching, or consultative role as needed within the leadership team.
• Assists in identifying new opportunities, enhancement of services and development of skills for team members.
• Oversees the risk management and incident reporting systems.
• Oversees the development, organization, and maintenance of accurate, consistent organizational program policies and forms. 
• Undertake other duties as assigned, including special projects and cross-program development. 

Education, Training and Experience:

• Bachelor’s degree in social work, psychology, counseling, public administration or related area required, Master’s degree preferred.
• Five (5) years of experience working with individuals with disabilities; at least three (3) years of which have been in a supervisory position.
• Three-Five (3-5) years of experience in policy and procedure development; knowledge of state and federal regulatory requirements and CQL accreditation requirements.
• Fluent in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook, etc.)

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may