Client Director, Strategic Tech West

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

FIELD SALES ROLE. You will produce new business with some of ServiceNow's largest existing accounts. You will oversee executive relationship management for one large global account and subsidiaries.  Effectively quarterback a large extended account team (both local and virtual). Including (but not limited to): 1:1 Solution Consultant, 7+ Solution Sales Executives (each with a 1:1 aligned Specialist Solution Consultant), 3+ Support and Professional Services AEs, Customer Outcomes Managers, Sell-With GTM Managers, and orchestrating ServiceNow executive sponsors, all to support our most esteemed clients and drive net new revenue growth. 

What you get to do in this role:

• Provide strategic leadership to large existing customer (and affiliates). Balancing various sell-to initiatives along with sell-with initiatives led by GTM counterparts. Maximizing account team alignment to provide cohesive client experience. 
• Be the relationship manager between customers and ServiceNow
• Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
• Manage all Executive relationships between ServiceNow and assigned clients
• Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level across any Business Unit
• Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
• Achieve financial targets set out for the assigned clients, including NNACV annual and quarterly quota targets, Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

• Current location in Greater Seattle Area or Washington State
• Flexibility to work out of ServiceNow Kirkland Office and visit client in-person as needed
• 10+ years in direct Enterprise sales role in the software industry, Enterprise SaaS or PaaS model strongly preferred
• 7+ years of experience in Field Sales Client Management, and aligning account strategies to new revenue opportunities
• 5+ years of experience as an Enterprise or Strategics Client Director, Strategic Account Executive, Global Account Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Sell-To, quota carrying, lead account manager experience with global or large Enterprise Technology clients  
• Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software sales organizations)
• Experience consistently achieving large sales quotas
• Experience leading account team in large, matrixed sales org 
• Ability to understand broad, macro-level business IT needs for a prospective client
• Travel up to 50% (depending on geography/region)

FD21

For positions in the Seattle metro/Kirkland areas, we offer a base pay of $163,920 - $255,480, plus equity (when applicable),