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Supervisor, Manufacturing Service Delivery

American Red Cross
Fort Wayne, United Statesfull_timeVerifiedPosted 19 Aug 2025
💰 $79,380/yr($59,580/yr$79,380/yr)

About the role

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By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description:

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW  

Key Responsibilities:   

  • Direct daily operations of the inventory and distribution department 

  • Responsible for the supervision of staff and volunteers including, but not limited to, hiring, training, coaching, engaging, evaluating, certification of competency, and disciplining to ensure a well-qualified team and to enhance operational success and compliance.   

  • Prepare work schedules and ensure appropriate coverage for assigned shift. Supervise all work processes and ensure work is performed accurately and efficiently.  

  • Ensure compliance with state and federal regulations, and regional policies and procedures. Perform supervisory review of documents. Ensure Invoice monitoring, reconciliation, and timely payment of all bills. 

  • Ensure quality and quantity of inventory and distribution goals are met, including timelines, and accurate electronic and physical inventories location for products are maintained.  

  • Participate in documenting, investigating, troubleshooting, and preventing recurrence of department errors, problems, and customer concerns/complaints. Participate in process improvements. 

  • Lead suspect product/sample management process.  

  • May participate in the validation of hardware, software, instrumentation, test kits, and procedures as directed.  Serve as departmental expert on the applicable computer systems.  Maintain the required records and files.  

The aforementioned responsibilities of the position describe the general nature and level of work and are not an exhaustive list.  

 

Standard Schedule: Monday-Friday 9:00AM - 5:00PM

Pay Information: 59,580.00 - 79,380.00 USD annual salary dependent on experience.

WHAT YOU NEED TO SUCCEED: 

  • Experience: Minimum 3 years of related experience or equivalent combination of education and related experience required.     

  • Management Experience: 1 year of lead or supervisory experience.  

  • Skills and Abilities: Must have effective communication and customer service skills.  Knowledge of blood products, supplies, and the ability to interact with diverse customers (internal and external) is required.  Ability to work on a team.  

  • Combination of candidate’s

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Company

American Red Cross

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