Sr. Telephony Administrator

What We Strive For

Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.

Why We’re Worth the Application

• We Strive for excellence and Strive has been recognized with six Best Place to Work awards, including Forbes America’s Best Startup Employers 2023 and 2022, Built In Colorado’s Best Places to Work 2022 and 2024, Comparably’s Best Places to Work in Denver 2022 and The Tech Tribune’s Best Startups in Denver 2022. Additionally, Strive’s CEO, Chris Riopelle, has been recognized as one of Denver Business Journal’s Most Admired CEOs.
• We derive innovation and ideas from through authentic diversity intentionally building a team that represents the populations we serve in partnership with our Employee Resource Groups:
  • Strive Forward - LGBTQ
  • Underrepresented Minorities
  • Women and Allies
• We care and support our Strivers within and beyond work to feel fully charged and empowered through our generous wellbeing offerings including:
  • Flexible time off
  • Companywide wellbeing days
  • Volunteer time off
  • Leave packages including a sabbatical, parental leave and eight weeks paid for living donor
  • Professional development
  • A dedicated certified financial planner
  • Headspace, Carrot Fertility and Gympass for all Strivers
• We like to have fun by celebrating our successes as a team through team building, company gatherings, trivia, wellbeing raffles, pajama days, a companywide book club and more.
• We value tenacity to help us overcome obstacles with grit and determination to deliver compassionate kidney care.

What You’ll Do

Strive Health is seeking a Sr. Telephony Administrator to configure and optimize our Genesys telephony system. In addition to providing support to the telephony system, you will help align clinical, technical, and business teams to deliver maximum value to Strive’s internal and external clients. You will also be part of a team improving the lives of kidney patients and supporting the clinical teams who treat them. This role reports to the Denver-based Director of IT.

The Day to Day

• Lead the design, configuration, and administration of Genesys contact center solutions to ensure optimal performance and efficiency.
• Develop and implement strategies for system monitoring, maintenance, and upgrades to meet business requirements and industry best practices.
• Troubleshoot and resolve complex technical issues related to Genesys components, including Genesys Framework, SMS Messaging, and Workforce Management.
• Interact and work with Salesforce team with integrations between Genesys and SalesForce HealthCloud
• Collaborate with cross-functional teams to integrate Genesys solutions with existing business applications and systems.
• Implement and maintain integrations with telephony platforms, CRM systems, workforce management tools, and other third-party applications.
• Identify opportunities for automation and implement scripts or workflows to streamline routine tasks and improve operational efficiency.
• Ensure Genesys solutions comply with relevant industry standards, regulations, and security protocols.
• Implement and maintain security measures to protect sensitive data and prevent unauthorized access to Genesys environments.
• Develop comprehensive documentation, including system configurations, troubleshooting guides, and best practices, to facilitate knowledge transfer and ensure operational continuity.
• Provide training and mentorship to other team members on Genesys administration, best practices, tools, and methodologies.
• Gitlab CI/CD deployment pipelines
• Terraform configuration management for Genesys

Minimum Qualifications

• 5+ years experience in Genesys Administration (or similar telephony systems) including configuration, troubleshooting, and performance optimization.

Preferred Qualifications

• Strong under