Revenue Operations Sr. Manager

About us: 

Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million locks, we're continuing that vision to transform how people interact with spaces everywhere. With our newly established headquarters in St Louis we are continuing to unify access to spaces, services, and experiences that redefine the way we live, work, and connect. 

Latch is a part of DOOR with the mission to enhance the residential living experience with its DOOR app, which brings together products, services, technology, and community to reduce costs for building owners and deliver the living experience residents expect in today’s world. Built on the strong foundation Latch established with its access control and entry systems, the DOOR app is anchored by the Doorman, an AI assistant that combines the technology and unique data of each building to serve timely and relevant information to residents and property managers. From access control to monitoring for leaky toilets and checking the status of amenities and service providers, DOOR supports all the needs of residential living in one, easy-to-use app.

About the Role:

A Revenue Operations, Sr. Manager is a strategic position that is responsible for optimizing the end-to-end processes that impact the revenue cycle, i.e., Lead-to-cash (L2C).  L2C is a business process encompassing all activities and tasks involved in converting potential leads into clients. It covers the entire customer lifecycle, from lead generation, sales processes, customer success and support, billing, and payments. The role requires a strong strategic and analytical mindset, excellent communication skills, and a deep understanding of sales, marketing, and business operations.  He/she works with stakeholders to ascertain business and tech requirements, optimizes and manages the tech stack and related business workflows, and most importantly, enables and empowers users to get the most out of our solutions to accomplish their goals.  In addition, he/she will help Door move from a descriptive and diagnostic model to a more predictive and prescriptive model using various tools and methodologies.

Key Responsibilities:

•   L2C Cycle - Business Process Optimization

• Analyze and optimize the end-to-end marketing, sales, and other business processes throughout the customer lifecycle. Implement scalable, efficient processes and systems to drive better team performance. 
• Evaluate software and technology solutions that would improve business functionality and provide recommendations for integrations, implementation and ROI.
• Business Analyst
• A demonstrated ability to understand, articulate, and document complex requirements (business, functional and technical)
• Ability to assess the impact of new requirements on all upstream and downstream applications, systems and processes
• Ensure business efficiency increases through knowledge of both IT and business functions

• Data Analytics
  • Help Door gain deeper insights into their sales performance, customer behavior, and overall business operations via collecting, transforming, and organizing data to draw conclusions, make predictions, and drive informed decision-making.
  • Manage various tools such as Salesforce’s platform, BI tools, etc. to gain a comprehensive view of team performance, pipeline ins