Senior Client Manager

AT A GLANCE

We are looking for a Sr. Client Manager to join RVO Health and assist our clients with our Prevention Products (Real Appeal, Wellness Coaching, & Quit for Life). Do you gain energy from strategic thinking while also rolling up your sleeves to support sales, manage projects and analyze complex data? Are you motivated by bringing creative solutions to help people live healthier lives? If so, then this role will align with your passion! This Sr, Client Services Manager is responsible for supporting sales and managing client relationships by ensuring overall client satisfaction, retention, account growth, and profitability. The Sr. Client Services Manager act as the ultimate advocate for clients.

Where You`ll Be:

To prioritize togetherness, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Address: 1101 Red Ventures Dr Fort Mill, SC 29707

 What You’ll Do

• Day-to-day client and sales support
• Work cross-functionally with support teams to prepare and deliver sales presentation to potential and existing clients
• Acts as a client advocate and proactively partners with lead teams to exceed client expectations.
• Resolve customer complaints in a timely and professional manner to maintain client loyalty
• Must understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing our reputation in the industry.
• Builds a strong working partnership with the internal stakeholders to ensure customer satisfaction and retention
• Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates as needed
• Driving communications support around campaigns
• Develop/conduct educational promotion, and strategic presentations as requested by clients
• Deliver and exceed expected revenue including upsells.
• Engages cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving resolution
• Manages all service-related issues on a signed book of business
• Ensures the timely and accurate delivery of client communications (correspondence, product updates, fulfillment, reports, etc.)
• Demonstrates expertise in relevant solutions through contribution to client meetings and incorporating representation of product and operations, when necessary, in all customer, account management, and other internal strategic meetings

What We’re Looking For

• 3+ years of experience working directly with clients and demonstrating responsibility for strategic client relationship management and consultation
• Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook) and Google products
• Ability to effectively navigate and drive results in a highly complex, matrix environment.
• Strong organizational skills
• Public speaking experience, and strong presentation skills
• Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Solid negotiation, influencing, collaboration, and ability to follow directions
• Knowledge of the health insurance industry, products, and services
• Project management-oriented organizational skills
• Act as a collaborative worker and foster a positive work environment
• Creative analytical and problem-solving skills
• Willingness to travel occasionally

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $81,000 - $100,000
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joinin