Senior Technical Writer

<h1><strong>About Workato</strong></h1> <p>Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful. </p> <p>Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly <a href="https://academy.workato.com/quickstart-introduction">automate workflows</a> across any apps and databases.</p> <p>We’re proud to be named a leader by both <a href="https://resources.workato.com/forrester-wave-ipaas/">Forrester</a> and <a href="https://discover.workato.com/gartner-ipaas-mq/p/1">Gartner</a> and trusted by 7,000+ of the world's top brands such as <a href="https://blog.workato.com/2019/09/box-workflow-automation/#.XysqY5NKjlw">Box</a>, <a href="https://blog.workato.com/2018/12/how-grab-asias-hottest-startup-has-saved-3000-man-hours-with-chatops-and-automation/#.Xys-i_gzblx">Grab</a>, <a href="https://medium.com/slack-developer-blog/slack-on-slack-delivering-impactful-internal-products-9f3e62403492">Slack</a>, and more. But what is most exciting is that this is only the beginning. </p> <h1><strong>Why join us?</strong></h1> <p>Ultimately, Workato believes in fostering a <strong>flexible, trust-oriented culture that empowers everyone to take full ownership of their roles</strong>. We are driven by <strong>innovation </strong>and looking for<strong> team players </strong>who want to actively build our company. </p> <p>But, we also believe in <strong>balancing productivity with self-care</strong>. That’s why we offer all of our employees a vibrant and dynamic work environment <a href="http://www.workato.com/careers">along with a multitude of benefits</a> they can enjoy inside and outside of their work lives. </p> <p>If this sounds right up your alley, please submit an application. We look forward to getting to know you!</p> <p>Also, feel free to check out why:</p> <ul> <li> <p><a href="https://www.businessinsider.com/47-enterprise-startups-to-bet-your-career-on-in-2020-2019-12">Business Insider</a> named us an “enterprise startup to bet your career on”</p> </li> <li> <p><a href="https://www.forbes.com/cloud100/#a57477b5f941">Forbes’ Cloud 100</a> recognized us as one of the top 100 private cloud companies in the world</p> </li> <li> <p><a href="https://www2.deloitte.com/us/en/pages/technology-media-and-telecommunications/articles/fast500-winners.html">Deloitte Tech Fast 500</a> ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America</p> </li> <li> <p><a href="https://qz.com/work/2053446/the-best-companies-for-working-from-home/">Quartz</a> ranked us the #1 best company for remote workers</p> </li> </ul><h1><strong>Responsibilities</strong></h1> <p>We are looking for an experienced Senior Technical Writer to help document Workato Platform. We are looking for a writer with a passion for technology and communication. Workato has a culture that values documentation, which means you will get contributions from engineers, the community, and more!</p> <p>You will make it easy for our user community to create automations and make automation accessible by all roles in a company. You will also be responsible to:</p> <ul> <li> <p>Work directly with Engineering, Product, Support, and Sales to deliver best-of-breed documentation that ensures customer success<br/></p> </li> <li> <p>Produce documentation with unified examples, consistent style, and jaw-dropping quality<br/></p> </li> <li> <p>Work with the marketing team to publish documentation in an SEO-friendly, searchable, browsable, and automated way<br/></p> </li> <li> <p>Document Workato’s core product and key features<br/></p> </li> <li> <p>Write user guides, workflows, and best practices<br/></p> </li> <li> <p>Maintain clarity and structure across documentation<br/></p> </li> <li> <p>Interact with functional teams (PM, CS, and Product Marketing) to formulate the scope and direction of documentation<br/></p> </li> <li> <p>Respond to internal and external feedback to update documentation</p> </li> </ul> <h1><strong>Requirements</strong></h1> <h3><strong>Qualifications / Experience / Technical Skills</strong></h3> <ul> <li> <p>5+ years experience writing technical documentation for a developer audience</p> </li> <li> <p>Excellent writing, editing, and verbal communication skills</p> </li> <li> <p>Ability to work in a modern documentation toolchain, including GitHub experience</p> </li> <li> <p>Experience using reStructuredText, Markdown, or equivalent</p> </li> <li> <p>Experience reading code in languages such as Java or Python</p> </li> <li> <p>Experience using or documenting distributed systems technologies</p> </li> <li> <p>Experience working with open-source development</p> </li> <li> <p>Bachelor's Degree in English, Technical Writing, Computer Science, Learning Technology, or related field</p> </li> </ul> <p> </p>