Training Supervisor, Cage Operations

Under the direction of the Manager Administration/Training, The Supervisor Training Cage Operations leads the development and execution of training programs for Cage Operations. This role ensures staff are well-equipped with the skills and knowledge needed to perform their duties effectively, while maintaining compliance with all departmental policies and regulatory standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.  Oversees all aspects of training, including facilitating new hire onboarding, delivering ongoing training for existing team members, managing classroom environments, and addressing initial concerns raised by team members to ensure a supportive and productive learning experience.
2.  Manage new hire orientation and pre-training sessions, developing, and managing training schedules, and tracking employee progress throughout the onboarding process. Provides consistent feedback to support new hire development and ensures high-quality training experience by creating and maintaining training materials and manuals. Collaborates with cross-functional departments to coordinate onboarding efforts and facilitate the successful integration of new employees into the Cage Operations department.
3.  Stays current with emerging training methodologies and technologies, continuously evaluating and updating the training curriculum and materials to reflect best practices and enhance learning effectiveness.
4.    Implements and manages a structured tracking system to monitor training progress for all Cage Operations team members. Ensures timely completion of mandatory training modules and obtains signed acknowledgements to maintain compliance with departmental policies and standards.
5.  Supports the recruitment process by participating in hiring events and job fairs, reviewing applications, and coordinating interview schedules. Conduct interviews for various positions within the department, as assigned, to assist in the selection of qualified candidates.
6.  Supports the development and implementation of new products, policies, and procedures, including updates and revisions as needed to align with operational goals and regulatory requirements.
7.  Collaborate with Central Scheduling and Cage management to develop and coordinate training schedules for all Cage Operations team members, ensuring alignment with operational needs and availability.
8.  Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree required.

• Minimum one (1) year of career experience in Cage Operations, Casino, Customer Service, or a related field which must include experience in a training-related role such as facilitating, coordinating, or supporting employee training as part of regular job duties required.

• Minimum one (1) year supervisory experience is preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must possess intermediate computer skills with the ability to use Microsoft Office Suites (MS) (i.e., Word, Excel, PowerPoint, SharePoint, Forms, OneNote, Lists, Outlook)

• Required to possess comprehensive knowledge of all internal Controls, gaming Commission Regulations, and Bank Secrecy Act/Anti Money Laundering compliance.

• Ability to clearly present training materials, facilitate group meetings, and provide constructive feedback to diverse audiences across all levels of the organization.

• Ability to build, maintain, and strengthen professional relationships with internal and external team members.

• Ability to manage multiple training programs simultaneously while meeting deadlines and maintaining department standards.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and mainta