Career Coach and Outreach Coordinator (Employment & Training Analyst, Senior)

This is a Time-Limited position.

Job Code: 92020  Salary Grade: 17  FLSA: Exempt 

Salary Range: $52,266 - $68,207 - $84,148

The Career Coach is responsible for guiding participants through workforce program enrollment, career planning, supportive service navigation, employment readiness, and job search preparation while leading outreach efforts that increase awareness of DeKalb WORKS workforce opportunities throughout the community. The position supports participant success by combining individualized coaching, workforce-focused case management, job readiness facilitation, and community engagement to connect DeKalb County residents to employment, training, and career advancement opportunities.

The position will provide on-site career services at the South DeKalb Day Center to individuals experiencing homelessness or housing instability. Using a person-centered, trauma-informed approach, the Career Coach and Outreach Coordinator will help participants identify employment goals, address barriers to work, access community resources, and connect to training, employment, and supportive services that promote greater economic stability.

Essential Duties and Responsibilities

Career Coaching and Participant Support

• Develop individualized employment and career plans based on participant goals, skills, and barriers. 
• Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention. 
• Assist participants with resume development, interview preparation, job search strategies, and workplace expectations. 
• Monitor participant progress throughout training, employment, and follow-up periods. 
• Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports. 
• Maintain regular communication with participants to encourage engagement and successful completion. 
• Provide on-site career coaching, job readiness preparation, and workforce-focused case management to South DeKalb Day Center participants who are experiencing homelessness or housing instability.
• Conduct initial assessments to identify employment history, education, vocational interests, job readiness needs, work-related barriers, access to identification documents, digital access, transportation needs, and immediate supportive service needs.
• Develop individualized employment and stabilization plans that identify short-term action steps, career goals, referrals, milestones, and follow-up activities.
• Facilitate job readiness workshops and individual instruction on resume development, interviewing, job search strategies, workplace expectations, professional communication, digital job search skills, and job retention.
• Provide direct assistance with online job applications, resume uploads, email access, employment-related forms, and navigation of job search platforms.
• Coordinate warm referrals to WIOA services, education and training programs, employers, job placement resources, housing and shelter providers, benefits assistance, transportation resources, and other community-based supports, as appropriate.
• Maintain regular contact with participants and Day Center partners to encourage participation, track progress, reduce disengagement, and support successful connection to employment, training, and supportive services.
• Document services, referrals, workshop participation, case notes, participant progress, and employment outcomes in accordance with WorkSource DeKalb and County requirements.

South DeKalb Day Center Career Services and Case Management

Case Coordination

• Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems. 
• Ensure participant files are complete and compliant with program requirements. 
• Coordinate referrals to training providers, employer partners, and supportive service resources. 
• Track participant milestones, credentials earned, and employment outcomes. 
• Coordinate with South DeKalb Day Center staff and partner agencies to support timely participant referrals, follow-up, and continuity of workforce-focused case management services.

Outreach and Community Engagement