Product Manager - Merchant Experience

We’re PayRetailers, and we offer cutting-edge payment solutions that empower businesses to succeed in Latin America & Africa.

Our collaborative and inclusive work environment encourages creativity and growth, where every employee's contribution is valued.  

We’ve got big plans to expand into new markets and make a meaningful impact on the world of payments. To help us get there, our Product Team 

About the role 

As a Product Manager for Merchant Experience, you will be tasked with identifying, scoping, and launching new & cutting-edge solutions for our merchant clients. You will work closely with internal stakeholders across Product, Risk, Compliance, Sales, and Account Management to develop go-to-market strategies & grow the business within our PSP.

Your responsibilities 

• Contribute to develop a strategic product roadmap to enhance and support the end-to-end merchant experience within the PayRetailers ecosystem including:
  • Merchant onboarding end to end processes including risk and compliance requirements
  • Merchant portal user flows and experience and administration capabilities
  • Value add capabilities within the merchant environment including API integration methods, analytics, and ad-hoc client requests
• Support sales and account management functions on best practice product integration methods to prospective clients.
• Work closely with Sales, Account Management, and the technical integration teams to drive effective use of technology to solve merchants and business needs.
• Co-ordinate with the technical integration teams to certify merchant product integrations and go live support.
• Measure and track the performance of merchant onboarding and integration processes, value add services, and use of the merchant portal and administrative tools to provide continuous KPI improvements and optimization.
  
• Working directly with development scrum teams to execute on the roadmap and strategic vision.
  
• Coordinate with IT to continually improve application function and design.
  
• Manage escalations which may require additional research and knowledge.
  
• Manage multiple projects and/or lead specific projects to implement solutions to problems or seize market opportunities.
  
• Research and track business processes and be able to identify upstream and downstream impacts.
  
• Oversee the process of resource planning and scheduling, developing project plans, monitoring progress against planned objectives, and reviewing the financial or operational impact of projects.
  
• Manage, define, and prioritize the issues that are related to defects or bugs, including providing key input on the decisions to fix or defer.
  
• Act as the voice of the user in product designs and gather direct feedback from both internal and external customers on the existing and future product suite.
  
• Collaborate with other product teams to understand requirements and incorporate them into our planning.
  
• Continuously and transparently communicate with internal stakeholders the prioritization of the product backlog and the status of development efforts via product demos, release plans, and other means.

About you

• Bachelor’s degree or a minimum of 4 years of equivalent large-scale product management work experience.
• 3+ years of leading a Product or function within a product, with experience in building platform products and in serving both internal and external customers/stakeholders.
• Knowledge in e-commerce, electronic payment methods or experience in Fintech or banking environments.
• Experience integrating merchants into a Payment Provider ecosystem, including credit and debit card processing, Alternative Payment Methods (APM’s), and Digital Wallets.
• Experience documenting and applying process improvement methodologies and process re-engineering methodologies