Sr. Business Services, Analyst - CIS Portfolio

Job Summary

Serve as a single point of contact for Receivables (end to end) with our most complex account portfolios. Manage, review, analyze and report out on assigned National Portfolio across all Coca-Cola Bottlers. Create and manage the credit process to minimize risk at the transactional, customer, bottler, distributor or partner levels. Manage and develop financing relationships with customers, bottlers, and suppliers to ensure that their needs and expectations are met. Collaborate with peers, Cash, OTC, EDI and cross functional teams at CBS to ensure national customer/distributor/bottler issues are addressed & resolved timely. Achieve and maintain team and individual goals, including Currency and Seriously Past Due. Maintain a large volume of responsibilities and manage through urgent requests/customer demands successfully.

Duties and Responsibilities

• Collaborate and build strong relationships with Customers, Distributors and/or Bottling Companies to ensure timely billing, collection and payment of receivables (e.g. deductions, overpays, residuals, etc.)
• Provide support to the CIS System Administrator with new Customer implementations onboarding into the Consolidated Invoice Services process
• Analyze Customer/Distributor and/or Bottler receivables to identify areas for improvement to existing CIS processes and/or systems. Note trends; seek root cause resolution and act accordingly
• Deal directly with retail customers for payables issues (including skipped invoices, delayed payment, unauthorized deductions, delivery issues), presented/outlined by each bottler.
• Collaborate with all cross functional teams at CIS to compile outstanding issues/balances and present to the assigned CIS Customers/Bottlers/Distributors for appropriate resolution or escalation
• Facilitate & manage monthly Bottler/Customer/Distributor statements to ensure accurate reconciliation between CIS's SAP system/Micro-Strategy
• Manage aging of assigned portfolio to determine trends, root cause analysis, a resolution plan or present issues requiring escalation to NOSR, Value/Airline AE’s & CIS management teams.
• Develop and maintain favorable business relationships with other CBS departments, Bottler personnel and Distributor/Customer Account Executives
• Execute daily/weekly reports in Micro-Strategy & SAP to manage outstanding receivables for assigned customer portfolio
• Execute & manage daily CIS Teradata application – Invoice Suspense Items
• Assist A/R analysts with Portfolio research and remittance issues affecting payments
• Participate in additional CIS or CBS projects, as assigned

 

Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and that the duties and responsibilities may change with or without notice.

Key Skills and Abilities

• Strong Analytical skills
• Advanced Excel skills
• Strong oral and written communication skills
• Experience with key Coca-Cola support systems including SAP, Postgres, Micro-strategy and Matrix reporting
• Proficiency in Microsoft Suite including Intermediate Excel (pivot tables, filters, equations, VLOOKUP)

Education Requirements

• Minimum: High School or GED with a Minimum 2 years of experience in credit/collections, analytical or finance industry
• Preferred: 4 Year / Bachelors Degree 

Years of Experience

2 to 5 years of experience in credit/collections, analytical or finance industry

Required Travel

Willingness and ability to travel as required by the business. 

Hybrid Work Environment

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.

Total Rewards, Totally Rewarding

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