Sr. Clinical Physician Support Coordinator - North Region Support

Overview

At Houston Methodist, the Senior Clinical Physician Support Coordinator position is responsible for leading the efforts for improved use, personalization and adoption of physician related technologies. This position provides direct support to providers and facilitates optimized use of the systems and serves as a liaison between Information Technology (IT) teams, physicians & physician related committees to resolve issues, enhance system functionality and increase benefit realization. The Senior Clinical Physician Support Coordinator position will lead and mentor others in this role where appropriate.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Leads on-site support to members of the medical staff regarding use of provider related technologies including but not limited to the Employee Health Record (EHR), mobile solutions, and communication tools.

• Monitors provider related Key Performance Indicators (KPIs) and partners with the IT, Nursing an Quality departments to develop action plans for improvement.

• Provides excellent customer service with a physician focus with training support and problem resolution.

• Acts as liaison between the medical staff and hospital departments to resolve problems in operational and information technology system issues.

SERVICE ESSENTIAL FUNCTIONS

• Demonstrates the physician workflows and translates them into clinical systems to expand physician usability.

• Responds to physician needs within all hospital settings and clinic settings with Employee Health Record (EHR) concierge workflow support service.

• Supports physicians with required regulatory reporting as appropriate.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Partners with quality department and governing groups to prioritize initiatives and ensure patient safety, regulatory requests and best practice are incorporated into improvements.

• Coordinates on-site support during DNV and other regulatory auditing/survey processes.

• Monitors the Physician Efficiency Reports (Signal) for Epic and other provider related KPIs, partnering with Medical Staff Services, Operations, Quality and IT to develop action plans and evaluate improvement opportunities as appropriate.

FINANCE ESSENTIAL FUNCTIONS

• Assists with physician documentation improvements to insure maximum hospital revenue capture.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies opportunities for new transformative solutions to support and enhance physician practice.

• Facilitates implementation of physician centric tools and insures physician adoption.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION

• Bachelor's degree in information technology, business administration or related field; or experience working as a licensed clinical or certified IT