Business Operations Consultant | Patient Experience

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Job Title:

Business Operations Consultant | Patient Experience

Department:

Health System Shared Services | Patient Experience

Scope of Position
The Business Operations Consultant will develop and lead the implementation and evaluation of strategies and tactics designed to improve the patient and family experience across the continuum of care in alignment with organization-wide strategic plan.

Position Summary
The Business Operations Consultant will be primarily responsible for development, implementation, and evaluation of strategic priorities and strategies designed to enhance the patient and family experience across the continuum of care. This includes data analysis and reporting, as well as identification and deployment of best practices to improve service and processes of strategic importance to the organization. Responsibilities include small and large scale project planning, implementation, management and evaluation, significant data analysis, forecasting, and statistical modeling, on-site project support and coaching, and measurement program management and oversight. In addition, oversees measurement and reporting including planning and technical implementation, communication, performance improvement, staff development, and other essential departmental functions.

Minimum Requirements

• Bachelor's degree or equivalent experience. Advanced degree in relevant field may be desirable.

• 6 years of relevant experience required. 8-12 years of relevant experience preferred.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.

• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

• Paid vacation and sick leave, including short and long-term disability and paid parental leave.

• Get the most out of the Public Service Loan Forgiveness program.

• And much more! 

Additional Information:

Location:

Doan Hall (0089)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national orig