Business Operations Director, Global Risk Solutions

Description

Global Risk Solutions (GRS) North America Specialty is a $2.8B business unit of Liberty Mutual and one of the leading and most responsive Commercial Specialty and E&S insurers in the US. Our Liberty Mutual retail capabilities are complimented by our dedicated Wholesale brand, Ironshore, together offering a comprehensive set of products and solutions to our clients and brokers partners.

 

The North America Specialty (NAS) Operations & Strategy team sits at the intersection of strategy and execution - helping to set our vision and near-term priorities, chart the course for execution, and deliver on impactful, cross-functional initiatives to make forward progress.

 

The Business Operations Director will report to the VP and Sr. Director of Strategy & Operations, GRS North America Specialty. This role will support the NAS leadership team with strategic planning, competitive analysis, operating model design, and initiative management. This is a high visibility, high impact role that will require exceptional communication, efficient and effective synthesis, initiative, and impactful executive presentation development.

 

Specific responsibilities include:

 

• Partner with NAS leadership to set the strategic direction of NAS and its profit centers, and lead development of supporting narrative and materials that facilitate decision points and/or alignment upward and throughout the organization
• Drive impactful initiatives that enable NAS and its profit centers to achieve their business plans by leading cross-functional work focused on strategic planning, financial analysis, operating model design, market/competitive analysis, product development, and underwriting strategy
• Assist in annual product and financial planning, coordinating stakeholder input to clearly articulate strategic objectives
• Execute on key operational initiatives across NAS, with a strong project management discipline, to drive profitability, growth, productivity, and/or market engagement - with an emphasis on achieving scale wherever possible
• Partner with business leaders and team members to facilitate change management and drive employee engagement by creating compelling transformation stories, developing plans to minimize disruption, and encouraging new process adoption
• Fiercely advocate for NAS's needs and develop business cases for required capability investment (whether that be people, process, data, or technology)
• Produce and lead executive-level communication materials, both internal and external
• Operate with a One GRS mindset - connecting dots across various GRS business units, functional teams, and ongoing initiatives to continually add value to the broader GRS organization

Qualifications

• Advanced level of knowledge of financial analysis, marketing, technology, strategic planning, management
• Strong written and oral communication skills to aid in interactions with senior management, other departments, and industry
• Capabilities required include resiliency, adaptability, self-confidence, organized, achievement-orientated, collaborative, and openness to new experiences
• Knowledge, skills are other capabilities are typically acquired through an MBA or equivalent and at least 10 years experience, some which should be in a top-tier strategy consulting role

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an