Manager, Cabin Interiors

Location: DFW Headquarters Building 8 (DFW-SV08)   
Additional Locations: None
Requisition ID: 71035 

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.  As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.  Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This team is part of our Customer Experience Product & Design organization within Customer Experience

• This role plays a critical part in leading cross-departmental efforts to ensure our cabin interiors deliver a world-class customer experience that is enjoyable and consistent

• This role has broad exposure through collaboration with many stakeholder teams across the company on projects that impact every customer flying American

What you'll do

• Lead the strategy, product development and implementation of American’s customer experience in our cabin interiors, including seats, lighting, other cabin interior elements, and the overall look and feel of our cabins
• Lead a team of technical experts and project managers that lead and support various aspects of Americans aircraft delivery and cabin retrofit programs
• Collaborate closely with multiple stakeholder departments including Engineering, Tech Ops Procurement, Strategic Planning & Analysis, Fleet Planning, Finance, Network Planning, Inflight, Revenue Management, and the broader Commercial Organization
• Communicate with internal and external stakeholders to ensure timely execution of American’s aircraft delivery and retrofit programs, elevate risks where appropriate, and keep senior leadership apprised of our strategy and status

All you'll need for success

Minimum Qualifications

• Bachelors Degree in Business, Analytics, Supply Chain, Engineering, Transportation, Operations, or equivalent experience/training
• 5 years related experience in aviation

Preferred qualifications:

• Extensive experience in Customer Experience, Customer Product Development, Procurement, Fleet Planning, Technical Operations, or a related field

Knowledge, skills, and abilities: 

• Demonstrated ability to manage complex relationships and to work collaboratively across stakeholders to drive optimal decisions and successful outcomes
• Excellent strategic thinking and strong analytical skills
• Demonstrated success communicating to senior leadership
• History of managing supplier relationships
• Ability to inspire and lead a team of technical experts
• Ability to simultaneously manage multiple projects efficiently and effectively
• Excellent interpersonal, presentation, communication, and project management skills
• Superior skills in Microsoft PowerPoint, Excel, and Word

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locati