Channel Sales Manager - Fuel iX, Customer Experience

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of our US offices OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected. 

The Job

Join Fuel iX, a trailblazer in generative AI technology, as our Customer Experience Channel Sales Manager. This is your opportunity to lead the charge in revolutionizing digital contact centers and transforming how businesses harness AI to enhance customer experiences.

In this pivotal role, you will manage both internal and external sales channels, building and nurturing dynamic partnerships with top-tier distributors, resellers, and retailers. You'll be at the forefront of our growth strategy, crafting and executing innovative sales strategies, empowering partners with cutting-edge resources, and driving impressive revenue growth.

Your leadership will be key in fostering collaborative relationships, resolving conflicts, and analyzing market trends to seize new opportunities within the customer experience domain. Bring your strategic thinking, communication prowess, and negotiation skills to Fuel iX, where your contributions will shape the future of AI-driven customer interactions.

Responsibilities

Partner Relationship Management:

• Manage and optimize existing Fuel iX CX sales channels.
• Recruit, onboard, and manage relationships with channel partners, including distributors,  resellers, and retailers.
• Maintain strong, long-term relationships with partners to ensure mutual success.

Partner Enablement:

• Provide partners with the necessary training, support, and resources to effectively sell Fuel iX products and services.
•  Conduct regular training sessions and workshops to keep partners updated on new products and sales techniques.

Sales Strategy and Performance:

• Develop and implement tailored sales strategies for partners to maximize revenue growth.
• Capability to develop and implement effective sales strategies that align with company goals.
• Collaborate with partners to create and execute joint business plans.
• Set and monitor sales targets for channel partners.
• Manage sales funnels and forecast opportunities to ensure consistent pipeline growth.

Market Analysis:

• Evaluate market trends and competitor actions to identify new opportunities for growth.
• Provide insights and recommendations to improve channel sales strategies.

Marketing and Promotion:

• Implement promotional and marketing activities to boost partner sales.
•  Work with the marketing team to develop co-branded marketing materials and campaigns.

Compliance and Conflict Resolution::

• Ensure that partners adhere to Fuel iX's policies and regulations.
• Monitor and enforce compliance with contractual agreements and ethical stan