Senior Account Manager - SaaS

<p>✨ <strong>Perks</strong></p> <ul> <li>104 days per year to be used anywhere (post-probation), following our 3:2 hybrid policy.</li> <li>Regular team events.</li> <li>€600 Mobility Credits + €600 Corporate Benefits Credits per year</li> </ul> <p>At JOIN, we believe hiring should be easy, fast, and fair - for companies and candidates alike. That’s why we’re building intuitive, powerful recruiting software that helps businesses of all sizes find the right people effortlessly. </p> <p>As a <strong>Senior / Principal Account Manager</strong>, you’ll play a critical role in shaping and growing long-term customer relationships. You won’t just manage accounts – you’ll act as a Trusted Advisor, Challenger, and Growth Partner, driving commercial impact and ensuring customers unlock the full value of JOIN.</p> <h2 id="tasks">Tasks</h2> <p><strong>What you’ll be doing</strong></p> <p>Your work will directly influence JOIN’s growth. Here’s what that looks like:</p> <ul> <li>Own and grow a portfolio of strategic accounts as the main point of contact.</li> <li>Identify and understand customer needs and translate them into tailored solutions.</li> <li>Drive account expansion through proactive up- and cross-selling opportunities.</li> <li>Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite.</li> <li>Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach.</li> <li>Proactively prevent churn through strong stakeholder engagement and account strategy.</li> <li>Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience.</li> </ul> <p><strong>Who you’ll work with</strong></p> <p>You’ll report into our commercial leadership team and collaborate closely with colleagues across Sales, Marketing, and Product. This is a high-visibility role where your impact will directly shape JOIN’s success with enterprise and strategic accounts.</p> <h2 id="requirements">Requirements</h2> <p><strong>What we’re looking for</strong></p> <p>We don’t believe in checklists – but if most of these apply to you, we’d love to chat:</p> <p>✔ 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or Tech). </p> <p>✔ Proven track record in account growth and revenue impact. </p> <p>✔ Sales drive: you spot opportunities, close deals, and grow accounts with confidence. </p> <p>✔ Strong communication and presentation skills in German and English. </p> <p>✔ Proactive, structured, and independent working style – you take ownership and deliver results. </p> <p>✔ Customer-centric mindset with the ability to turn business challenges into solutions. </p> <p>✔ Intrinsically motivated and hungry to make a difference. </p> <p>➕ Big plus: Fluent in French. </p> <p>➕ Nice-to-have: Experience in HR Tech.</p> <h2 id="benefits">Benefits</h2> <p><strong>Our Values</strong></p> <p>❤️ People First – We put humans at the heart of hiring.</p> <p>🚀 Own It – We take initiative and solve problems independently.</p> <p>🛠 Work Smarter – Efficiency beats effort.</p> <p>💡 Be Bold – Challenge the status quo and push boundaries.</p> <p>At JOIN, we thrive in a fast-moving, collaborative environment, and we’re looking for people who do too. That means:</p> <ul> <li>We follow a hybrid model (3 days office, 2 remote) to promote collaboration.</li> <li>We adapt quickly and embrace change.</li> <li>We continuously challenge ourselves and each other to improve.</li> </ul> <p><strong>This role might not be ideal if:</strong></p> <ul> <li>You prefer a highly structured environment.</li> <li>You want a fully remote position.</li> <li>You prefer minimal change and a slower pace.</li> <li>You're not excited about ownership and growth.</li> </ul> <p><strong>What’s in it for you?</strong></p> <p>🖥 Apple hardware – The best tools for the job.</p> <p>🏆 Team events – Brunches, sports activities (football, volleyball, bowling), and quarterly gatherings.</p> <p>🌍 Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy.</p> <p>🏦 Company pension scheme – Secure your future.</p> <p>🏠 Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation.</p> <p><strong>Additional perks for Berlin-based:</strong></p> <p>🚉 Commute covered.</p> <p>💳 Benefits – Access to 100+ premium partners with a monthly allowance.</p> <p><strong>What to expect from the hiring process</strong></p> <p>We respect your time and keep things transparent:</p> <p>1️⃣ Intro call (~30 min) – Let’s see if we’re a good match. </p> <p>2️⃣ Role-fit interview (~30 min) – Deep dive into your experience. </p> <p>3️⃣ Case study (~60 min) – Show us how you think. </p> <p>4️⃣ Meet the leadership team (~60 min) – Final alignment conversation.</p> <p>You’ll always know where you stand — no black holes, no ghosting.</p> <p>You’ll always know where you stand—