Maintenance House-Person Worker (11708)

Maintenance / Houseperson

Department: Maintenance / Houseperson

Job Summary

Oversee property maintenance of grounds, building facilities and guest rooms. Responsible for daily cleaning and upkeep, preventative maintenance, small repairs and tasks, special projects, and communicating larger maintenance needs to the General Manager.

MAINTENANCE REPORTS TO: General Manager

HOUSE PERSON REPORTS TO: Director of Housekeeping / Maintenance Supervisor / General Manager

Team Member Handbook:

All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm’s Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook.

At each of our properties we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

WORK ENVIRONMENT

Guestrooms, guest and service corridors; offices and work areas; landscaping, lobby and all other areas of the property, interior, and exterior.

Position involves working:

• Under variable temperature conditions (or extreme heat or cold).

• Under variable noise levels.

• Outdoors/indoors.

• Around fumes and/or odor hazards.

• Around dust and/or mite hazards.

• Around chemicals and biohazards.

KEY RELATIONSHIPS

INTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management.

EXTERNAL: Hotel guests and visitors.

DUTIES & RESPONSIBILITIES

Desirable:

• Ensure the best possible lodging experience for each guest, within the framework of Apollo Hospitality Firm operating guidelines.

• Follow brand standards and Apollo Hospitality Firm’s grooming and appearance guidelines.

• Wear provided maintenance uniform and name tag at all times on property.

• Maintain complete knowledge of and comply with all brand, hotel, and departmental policies/service procedures/standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Promote positive guest relations at all times.

• Be familiar with all hotel services and features, local attractions and activities to respond to guest inquiries accurately.

• Escort guests and give directions when called upon.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

• Meet with supervisor to review daily assignments and priorities.

• Use an assignment sheet.

• Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines and hotel requirements.

• Order and install small maintenance items as needed for repair under the direction of the General Manager or Front Desk.

• Complete Maintenance Request forms within 24 hours.

• Complete Preventative Maintenance program on a timely basis and according to brand standards.

• Respond to maintenance emergencies timely on a 24-hour call basis.

• Assist with carrying supplies, luggage, etc. when requested.

• Practice safe working conditions under OSHA guidelines to include bloodborne pathogens.

• Practice safe chemical handling as prescribed in the MSDS book.

• Clean / vacuum pool daily and check chemical levels even when closed to the public per S