Library Patron Services Clerk

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #7: Library Patron Services Clerk

NUMBER OF VACANCIES: 1 - 4

DEPARTMENT: Library

WORK LOCATION: Farmington Public Library

HIRING PAY: $12.50/hour

TYPE OF POSITION: Temporary, Part-Time

DAYS WORKED: Varies, includes weekends, evenings and holidays

HOURS WORKED: Approximately 15-25 hours per week

APPLICATIONS WILL BE RECEIVED UNTIL: Wednesday, July 30th, 2025

SELECTION AND SCREENING TOOLS REQUIRED

There are 3 TestGenius tests that take approximately 30 to 45 minutes each and MUST BE COMPLETED WITHIN 3 DAYS PAST THE CLOSING DATE for this position.

The 3 tests are Data Entry 1, Record Locating and Customer Service Interaction. Applicant will receive an email from TestGenius after the online application is received.

JOB DUTIES

ESSENTIAL DUTIES:

Supervised by the Library Patron Services Coordinator. Work is performed under the direction of the Library Patron Services Supervisors, the Library Patron Services Associate, and the Library Patron Services Technicians, as determined by work schedules.

Supervision of other employees is not a responsibility of this position.

Provides the highest excellent customer service in a timely manner, resolve issues promptly, delivers a positive experience, and ensures satisfaction and loyalty.

Accuracy, detail-oriented, multi-tasking, flexible, team player, and strong customer service skill are vital in this position.

Greets patrons in person or on the phone, provides and locates information or refers inquiries to appropriate personnel, assists patrons with the library's online services, requests, materials and facilities.

Explains circulation and library procedures and policies, instructs patrons in the use of the library's automated systems, online services and equipment, and promotes library services and activities.

Serves the public at the Circulation Desk, opening and closing for daily operations; registers, renews, reviews, modifies and maintains patron accounts and inputs patron data entries accurately and efficiently into the library's computer system, discards and purges patron records.

Responsible for discharging library materials using the automated return system; monitors the return system as materials are automatically being discharged and sorted; reports any issues with the return system in a timely manner.

Responsible for emptying the book drop and the automated return bins; inspects, checks out or routes materials to proper locations; sorts, counts, and organizes materials on book carts for shelving.

Responsible for assessing and collecting fees, fines, refunds and lost payments, makes proper change and credit card payments; operates cash register, assists with counting, preparing and balancing the cash registers and daily receipts.

Operates and utilizes the library's computers and computer system to perform routine searches, maintenances, analyzes, and verifies or enters data information.

Maintains absolute confidentiality and privacy of patron records and work-related issues.

Maintains a neat and orderly appearance of the circulation desk and the library by straightening chairs, collecting materials from tables, carts or shelves, and reports any damaged equipment, furniture or fixture to appropriate personnel.

May assist with shelving or shelf-reading materials in all areas of the library.

May perform other basic duties in circulation, other areas of the library or branch library as necessary.

Learns responsibilities, procedures and policies primarily through oral instruction and observation that takes place on-the-job. Training is hands-on, with repetition and reinforcement.

Understands and follows written and/or verbal instructions.

Participates and attends trainings, daily shows, programs, and other projects of the library as required and/or assigned.

Must be available to work a varied schedule including evenings, weekends and holidays.

Attendance is an essential function of this position.