Director, Operational Risk Execution Sr. Group Manager - C15 (Hybrid)

Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.

Responsibilities: 

• Establish policies, standards, and procedures to ensure consistency and alignment of operational risk management across the organization.
• Influence and guide businesses in risk-related decision-making, ensuring the integration of risk management into business planning and daily operations.
• Oversee the development and implementation of risk monitoring programs, including the creation of key risk indicators (KRIs) and dashboards to track operational risk exposure.

• Drive by example, a culture of look across ORM (business, L1 Risk SME and cluster teams) to elevate risks identified and elicit insights from work performed.
• Lead the reporting and presentation of operational risk status, trends, and key developments to the board, regulators, and other key stakeholders, as applicable.
• Stay informed of regulatory changes and ensure that operational risk management practices comply with all relevant laws and industry standards.
• Support internal and external audits and regulatory examinations, as applicable.
• Engage with key stakeholders to ensure that operational risk management practices are fully integrated into business processes and strategic decisions.
• Leverage technology and innovation for continued enhancement of risk management processes.
• Inspires people with a compelling and aspirational future vision; demonstrates optimism when leading the organization through challenges and uncertainty.
• Creates a highly resilient organization in which people persist through challenges, transparently communicate and own mistakes, and actively apply learnings to make Citi better.
• Establishes a safe environment where people candidly communicate opinions, seek diverse opinions, and actively debate decisions.
• Fosters a culture that rewards teams to pursue breakthrough ideas and improve business results; proactively invests resources in innovation initiatives.
• Creates a culture that strongly encourages teams to prioritize enterprise success over individual agendas and do the right thing for the organization.
• Boldly creates focus by aligning critical priorities across businesses, functions, and regions; eliminates nonessential work that could distract the organization from executing key priorities.
• Champions innovative ways to manage risk through streamlining processes and building common methods.
• Creates and reinforces a culture of exceptional controls that support client satisfaction and operational effectiveness.
• Proactively solves systemic enterprise challenges by investing time and resources to gather cross-enterprise data; builds sustainable solutions that fully address the root causes of issues.
• Creates a performance culture of high expectations that inspires people to continuously deliver excellence and exceed company goals.
• Energizes and reinforces an ethical environment where doing the right thing for clients and Citi is expected in every decision and action.
• Establishes a culture where teams actively cultivate collaborative partnerships across organizational boundaries; creates synergies that deliver added value for Citi.
• Champions strategies for leveraging Citi’s resources to have a positive impact on society; demonstrates deep understanding of client and community needs.
• Proactively implements systemic solutions to promote the well-being and engagement of all employees; embodies work-life balance through their words and actions and actively encourages others to do the same.
• Leads efforts to position Citi as an attractive place to work for diverse communities; cultivates an inclusive culture in which all individuals are valued and feel a strong sense of belonging.
• Leads with compassion and reinforces a culture in which people assume best intentions of others; treats others respectfully; listens, understands, and appreciates the unique challenges faced by others.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding