Director, Retail Product Marketing

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

The Talkdesk Product Management team is seeking an energetic, dynamic, and collaborative leader for Director of Product Management - Retail. This impactful and visible role requires someone who can become the voice of our customers and market, and work with the engineering team to turn the vision into product.

In this role you are responsible for the product strategy, priorities, roadmap, and delivery of Talkdesk Industry Retail solutions. You will work closely with senior leaders and teams across our Product, R&D, Strategy, Sales, and Marketing teams, defining strategy and setting priorities. If you want to impact a company's growth and direction at scale, you will find this role compelling, challenging, and rewarding. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride. Are you passionate about building scalable, secure, and user-friendly web solutions in a fast-paced environment?

 

Duties and Responsibilities:

• Shape the future of Talkdesk Strategic Industries by helping define the strategy and priorities for the entire Talkdesk Industries
• Work closely and align with different business units within Industry Strategy, Marketing, Alliances, Sales & Professional Services ecosystem to evaluate business needs, prioritize opportunities that disrupt the Contact Center, Customer Experience (CX) and related applications space for Retail Industry
• Work closely to align horizontal & industry R&D teams to drive product delivery
• Collaborate with and inspire your peers across the organization to build a strong partnership in delivering excellent products and services
• Build compelling business case to influence key stakeholders throughout Talkdesk to align prioritization
• Collaborate with marketing to effectively launch new services, features, and enhancements
• Facilitate sales through training and creation of collateral materials for new product launches and features
• Strong sense of ownership and pride in building Retail solutions that significantly change the way in which Retail brands manage their customer experience.
• Define the product roadmap through the pragmatic market and client feedback for the discovery of new products and solutions  
• Define requirements/wireframes for feature enhancements, products, and services
• Document product functionality
• Manage inbound requests, prioritize, design solutions, write specifications, build with engineering, and then ship products on time.
• Become trusted Retail Industry Expert and Evangelist throughout the organization

 

Desired Background:

• 6-10+ years of product management experience or comparable expertise in building Retail SaaS solutions
• Strong customer empathy and experience shaping product direction and execution based on customer needs
• Experience leading product strategy for and/or building-integrated Retail solutions, platforms and/or ecosystems in a SaaS environment
• Experience with large-scale enterprise software
• Experience with CCaaS and UCaaS platform architecture and related ecosystems