Customer Experience Marketing Manager

No Agency Submissions Accepted.

Location: Remote, United States

Onwards Together!  

Illumio, the pioneer and market leader of Zero Trust segmentation, prevents breaches from becoming cyber disasters. Illumio protects critical applications and valuable digital assets with proven segmentation technology purpose-built for the Zero Trust security model. Illumio ransomware mitigation and segmentation solutions see risk, isolate attacks, and secure data across cloud-native apps, hybrid and multi-clouds, data centers, and endpoints, enabling the world’s leading organizations to strengthen their cyber resiliency and reduce risk.  

Illuminate the future with Illumio and join a team that’s passionate about developing cutting-edge security solutions that protect the world's most critical assets. 

Our Team's Vision

Our Marketing team illuminates and evolves the global brand, driving revenue and empowering future success for our Sales team. As a leader in Zero Trust Segmentation, we are dedicated to helping organizations prevent cyberattacks and mitigate the impact of ransomware.  

Renowned for our innovative solutions and collaborative spirit, we foster an inclusive environment within Marketing and across the company. Join one of the industry's most creative and dynamic teams, where you'll discover opportunities to excel, be empowered to set ambitious goals and define your path to success! 

The Customer Experience Marketing team at Illumio focuses on creating exceptional experiences and empowering customers on their Zero Trust Segmentation journey. We do this by developing customer-centric programs that drive adoption, retention, and growth throughout the customer lifecycle. Using data-driven strategies and campaigns, we personalize experiences for our customers, building lasting relationships and establishing Illumio as a trusted partner. As a critical member of the Product and Customer Marketing team, you will help support the efforts central to improving the customer experience and ensuring Illumio customers succeed with Illumio.    

Your Impact:  

As a Customer Experience Marketing Manager, you will be responsible for managing the end-to-end customer engagement strategy and growing our community of customers. Your role includes growing international awareness of our services and products through various digital channels centered around our community platform, including email, webinars, and written content. As part of the larger Product Marketing team, you will collaborate with a cross-functional team across Marketing, Sales, Customer Success, Product Management and more to create and execute programs that drive faster time to value, increase product adoption, and support customer expansion and retention. The ideal candidate should be proactive, action-oriented with a strong ownership mentality, creativity, and excellent communication skills. 

• Customer landscape: understand Illumio’s customer profile across segments, products, and personas to develop and execute programs that align to the overall corporate goals to build awareness, generate pipeline, acceleration adoption, and drive advocacy. 

• Develop and deliver strategic, targeted upsell and cross-sell programs in partnership with Customer Success and Marketing. 

• Establish gamification, loyalty programs, and standardize a global user group program. 

• Partner with Customer Success to develop and automate a personalized customer onboarding journey. 

• Enablement: develop post-sales support materials and communicate the value to Illumio sellers. 

•  Collaborate with senior stakeholders to develop new initiatives and customer-centric assets, such as campaigns, playbooks, written collateral, presentations, and announcements that drive loyalty and adoption.  

• Content creation: curate