Customer Quality Engineer

This position is not eligible for visa sponsorship now or in the future  

Main Tasks

− Serve as the primary point of contact for customer quality-related matters.
− Establish and maintain strong relationships with customers to understand their quality requirements and expectations.
− Actively engage in customer meetings, conferences, and other forums to address concerns and provide updates on quality-related initiatives.
− Develop and implement quality control plans and processes to ensure compliance with customer specifications and industry standards.
− Conduct regular audits and inspections to monitor adherence to quality standards throughout the production process.
− Analyze quality data and metrics to identify trends, root causes of issues, and areas for improvement.
− Investigate customer complaints and non-conformances to identify root causes and implement corrective and preventive actions.
− Lead cross-functional teams in root cause analysis (RCA) and failure mode and effects analysis (FMEA) to address quality issues effectively.
− Collaborate with engineering and production teams to implement corrective actions and prevent recurrence of quality issues.
− Drive continuous improvement initiatives to enhance product quality, reliability, and customer satisfaction.
− Identify opportunities for process optimization and efficiency gains through the application of quality tools and methodologies.
− Champion a culture of quality excellence throughout the organization by providing training, coaching, and support to team members.
− Maintain accurate records of quality-related activities, including customer complaints, corrective actions, and quality performance metrics.
− Prepare and deliver regular reports on quality performance to internal stakeholders and customers.
− Ensure compliance with regulatory requirements and industry standards related to quality documentation and reporting.

Educational Requirements

− Bachelor’s degree in engineering or a related field.

Experience Requirements

− 1+ years experience in a quality engineering or customer-facing role within the automotive or manufacturing industry.

Skills Requirements

− Strong understanding of quality management systems, including ISO 9001, IATF 16949, and APQP methodologies.
− Proficiency in quality tools and techniques such as root cause analysis, statistical process control, and failure mode and effects analysis.
− Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with customers at all levels.
− Analytical mindset with the ability to analyze complex data sets and draw actionable insights.
− Strong problem-solving skills and a proactive approach to identifying and resolving quality issues.
− Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred

− Additional qualifications in Quality Management or Quality Engineering.
− Experience with customer quality requirements specific to the automotive industry.
− Familiarity with Six Sigma methodologies and lean manufacturing principles.
− Previous experience in leading or facilitating continuous improvement projects.
− Knowledge of regulatory requirements and industry standards related to automotive quality assurance.