Server - Snooze - Denver International Airport

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.

SUMMARY

The Server plays a critical role in providing an exceptional dining experience for guests. Responsibilities include greeting guests, taking accurate food and beverage orders, delivering orders promptly, and ensuring guest satisfaction throughout their visit. The Server is knowledgeable about the menu and specials, provides excellent customer service, and handles payments efficiently. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

PRIMARY RESPONSIBILITIES

·       Greet guests promptly, providing menus and answering initial questions.

·       Take food and beverage orders accurately and relay them to the kitchen and bar staff.

·       Serve food and drinks to guests in a timely and courteous manner.

·       Ensure guest satisfaction by checking on tables regularly and addressing any concerns or requests.

·       Present and explain menu items, specials, and promotions to guests.

·       Process guest payments, including cash and credit transactions, and provide accurate change.

·       Clear and reset tables promptly to maintain a clean and organized dining area.

·       Assist with side work, such as restocking supplies and preparing condiments.

·       Follow all food safety and sanitation guidelines to ensure a safe dining environment.

·       Collaborate with kitchen and bar staff to ensure accurate and timely delivery of orders.

·       Maintain knowledge of menu items, ingredients, and preparation methods.

·       Handle guest complaints professionally and seek assistance from management when necessary.

·       Provide a positive dining experience by maintaining a friendly and professional demeanor.

REQUIRED SKILLS/ABILITIES

·       Genuine interest in providing a positive guest experience

·       Friendly, outgoing, approachable personality

·       Ability to work well with others and support a positive work environment

·       Ability to work in a fast-paced environment

·       Dependable

·       Flexible to work nights, weekends, and holidays

·       Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations

·       Strong communication skills and ability to handle stressful situations

·       Strong problem-solving skills and ability to exercise good judgment

·       Ability to use basic math; e.g., addition, subtraction, and basic fractions

EDUCATION AND EXPERIENCE:

·       High School diploma or equivalent

·       Previous experience as a server or in a customer service role preferred

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spac