Director, Customer Success

<div class="content-intro"><p><strong>The Company&nbsp;</strong></p> <p><span data-olk-copy-source="MessageBody">Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.&nbsp;</span></p> <p>Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.&nbsp;</p></div><p>&nbsp;</p> <p><strong><span data-contrast="none"><span data-ccp-parastyle="heading 2">The Role</span></span></strong><span data-ccp-props="{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}">&nbsp;</span></p> <p><span data-contrast="auto">The Director of Customer Success leads the post-sale customer lifecycle across all customer segments, ensuring customers realize measurable value, adopt solutions effectively, and renew and expand over time. This role is accountable for building and scaling a high-performing Customer Success organization&nbsp;operating&nbsp;under a&nbsp;</span><strong><span data-contrast="auto">“One Account, One Owner”</span></strong><span data-contrast="auto">&nbsp;model, with clear ownership of customer outcomes across Strategic, Enterprise, State, and Transactional accounts.&nbsp;</span><span data-ccp-props="{&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">The Director&nbsp;defines how Customer Success&nbsp;operates—establishing engagement models, operating cadence, and cross-functional alignment—while ensuring consistent execution across the core pillars of Strategic Engagement, Adoption, Expansion, and Retention. The role partners closely with Sales,&nbsp;Project&nbsp;Delivery/Onboarding, Support, Product, and Marketing to deliver