Sales Manager - Graduate Ann Arbor by Hitlon

Collegiate Hotel Group® is seeking a Sales Manager to join Graduate by Hilton Ann Arbor and its brilliant team of hospitality enthusiasts.  

 

JOB DUTIES AND RESPONSIBILITIES  

• Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience  

• Manage business travel accounts to maximize business potential  

• Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals  

• Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system  

• Ensure accurate and complete use of the sales system per SOP including recording all bookings and lost business  

• Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions  

• Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS  

• Details BEOs with client for groups with meeting space and distributes with appropriate staff. 

• Conduct pre- and post-conference meetings when it is agreeable with the client  

• Attends property specific receptions to generate leads and interact with customers  

• Organize and execute local area blitzes  

• Implement special promotions relating to sales segment  

• Establishes relationships with local businesses and organizations and is an active member in local industry associations  

• Builds relationships with competitors in like roles to keep apprised of trends in the market and industry, and supply changes  

• Consistently meet or exceed sales goals including predetermined revenue and sales activity  

• Other duties as assigned  

EDUCATION AND EXPERIENCE 

• High School Diploma/GED. Bachelor’s Degree preferred 

• Prior sales experience preferred 

KNOWLEDGE, SKILLS AND ABILITIES 

• Strong analytical skills relative to impact on hotel revenues  

• Ability to communicate effectively verbally and in writing  

• Strong understanding of revenue management principles  

• Ability to use reservation and revenue management systems to develop pricing and sales recommendations  

• Experience with Delphi.fdc preferred 

 

BENEFITS/ PERKS 

• Work today, get paid today, with Daily Pay! 

• Free telemedicine and virtual mental health care access for all team members starting day one! 

• Multiple h