Field Services Support Specialist III

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Job Summary

The Field Services Support Specialist III is responsible for maintaining daily operations for CHOC Children’s end user computing environment. This includes the independent triaging, troubleshooting, and resolution of incidents, fulfillment of hardware/software requests, identifying and documenting problem tickets, creation of Knowledge Articles, and operating as a project resource where applicable. Support Specialists will be responsible for delivering exceptional service through all forms of customer communication, including, in-person, remote, email, phone, text, and chat. Support Specialist III will achieve almost all their operational duties with small amounts of oversight. At times, Support Specialists will need to participate in an on-call rotation and participate in after hours or weekend shifts. The Support Specialist III will be expected to support a wide variety of technologies that exist in the client environment and will be expected to maintain strong levels of understanding of these technologies as they progress over time. The Support Specialist III will also be expected to have a basic working knowledge of Telecom, Networking, & AV support. They will need to be a subject matter expert (SME) in 2 areas other than Telecom, Networking, & AV Support.

Pay Range

Minimum $29.48 Midpoint $39.04 Maximum $48.61

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum four years of work experience in IT environment.

• Preferred: Six years of work experience in health care IT environment.

Education

• Required: Associate degree in Information Technology, or equivalent experience and education may be accepted in lieu of degree.    

Training

• Required: N/A

Specialized Skills

• Required: Excellent verbal and written communication and project management skills. Consistent ability to set goals and judge results in accordance with project standards, providing project insight care with sensitivity and respect. Consistent competence in leading projects with little guidance; evidence of progress in project management assignments. Demonstrated use of effective communication and interpersonal relations to achieve established goals. Consistent history of actively promoting organizations vision and strategic plan. Must have a basic understanding of networking & telecom. Must also have a great understanding of AV equipment.     

Licensure

• Required: N/A

• Preferred: IT Certification: CompTia, Cisco, ITIL, Microsoft.

Work Environments - Functional Demand:

Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements:

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements:

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements:

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including