Director of Housekeeping - Luxury Beachfront Resort

Description

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please! 

At Pelican, we often celebrate our employees’ accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. We are excited that you are considering joining Pelican Grand Beach Resort!

Summary:

The Director of Housekeeping is the driving force behind an exceptional guest experience, orchestrating every detail of cleanliness, comfort, and presentation across the property.

At the same time, they balance the business behind the scenes—managing budgets, optimizing inventory, and driving operational excellence with confidence and precision.

This is a role for someone who thrives on high standards, leads and inspires high-performing teams, leads with both accountability and heart, and understands that true hospitality lives in the details.

The Director of Housekeeping doesn’t just maintain a property— they elevate it, creating an experience guests can see, feel, and remember long after their stay..

Key Responsibilities

• Operational Leadership: Oversee daily      operations of the housekeeping, laundry, and public area teams, ensuring      all spaces meet cleanliness and aesthetic standards.
• Staff Management: Hire, train, schedule, and      supervise housekeeping staff, fostering a productive team environment.
• Quality Control: Conduct regular inspections of guest rooms, public areas, and back-of-house areas.
• Financial & Inventory Control: Manage      departmental budgets, control costs, track expenses, and manage inventory      of cleaning supplies and linens.
• Guest Service: Respond to guest complaints and      feedback to maintain high customer satisfaction levels.
• Safety Compliance: Ensure adherence to OSHA,      safety, health, and sanitation protocols, including SDS (Safety Data      Sheets) management. 

At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Required Skills & Qualifications

• Experience: Generally requires 5+ years of housekeeping experience, with at least 1–2 years in a management or      supervisory role.
• Leadership: Strong leadership, communication, and interpersonal skills.
• Technical Knowledge: Knowledge of cleaning techniques, chemical handling, and safety protocols.
• Organization: Excellent time management and organizational abilities.
• Technology: Proficient in Microsoft, Housekeeping software and PMS systems. 

Requirements 

• Degree or certification in hospitality management, business administration, or related field
• 5+ years of work experience in Housekeeping management or similar role
• Outstanding interpersonal skills and ability to effectively lead and motivate a team
• Attention to detail to maintain cleanliness and hygiene standards
• Solid understanding of housekeeping procedures, cleaning techniques, safety regulations
• Effective organizational skills to manage schedules, inventory, budgets, and various housekeeping tasks in a fast-paced      hospitality environment
• Solid understanding of housekeeping procedures,  cleaning techniques, safety regulations, and industry trends
• Good verbal communication skills
• Ability to inspire team members on a daily basis, leading them to perform at a high level.  

Physical Demands

· Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task. 

· Must be able to exert well-paced ability to reach different other departments of the hotel on a timely basis and in limited space. 

· Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks as needed.

· Must be able to lift up to 20 lbs. on a regular and continuing basis.

· Must be able to push and pull carts and equipment weighing up to 150 lbs. occasionally.

· Requires grasping, writing, standing, sitti