Customer Experience Database Analyst

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Virginia Beach, VA (on-site)

Department: Global Customer Experience

Schedule: Monday – Friday, 8:15 a.m. – 5:00 p.m. (ET)

Clinical Status: Non- Clinical
 

HOW YOU’LL MAKE AN IMPACT
The Customer Experience Database Analyst is responsible for entering and maintaining accurate customer master database information. Provides a professional customer experience and technical support to internal stakeholders.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOU’LL DO

• Database Management: Performs SAP Customer Master Changes in the customer database. Creates master load sheets & imports in SAP. Performs mass updates to the database and makes configuration changes and performs customer account updates as required.
• Territory Management: Develops & maintains sales territory master database updates the customer master database with territory changes; adds new accounts as requested. Updates business partner relationships in the customer master and the territory master databases.
• Audits and Metrics: Conducts pricing audits for special fee and list prices identifying errors before pricing is entered as well as correcting previous errors. Produces Customer Experience metrics reports as required.

WHAT YOU’LL BRING
Minimum Requirements:

• High school diploma or GED
• Three (3) years of experience with SAP database management or another ERP system.

Preferred Experience/Skills/Certifications:

• Associate’s degree in Business or a related field.
• One (1) year of LifeNet Health Customer Experience call center experience.

Key Knowledge, Skills, & Abilities:

• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft suite.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate effectively and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on-time delivery.

Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload.  Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependences and potential risks/ pitfalls.
WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, you’re joining a mission-driven community dedicated to making a global impact through regenerative medicine.  You’ll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. That’s why our total rewards package is designed to help you thrive both professionally and personally.

Here’s how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that won’t break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family me