Contact Center / Customer Service Agent - Overnight Shift

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Contact Center / Customer Service Agent
 

Job Description (Remote Worker) 

Please note that this role is for an after-hours and overnight shift, remote working. Residing in the U.S., English language and high-speed internet connectivity are mandatory requirements for the role. 
 

What this job involves 

The remote Contact Center Representative will provide superior client service and build positive customer relationships with client personnel, service providers, and business partners. Meet or exceed internal business unit and external client Key Performance Metrics. Provide easy, efficient, professional, knowledgeable, and productive customer experience for all customers.  
 

RESPONSIBILITIES  

• Works well autonomously in a remote work environment. 

• Receive incoming calls, emails, and web requests from a variety of geographically located facilities in a professional, patient, and knowledgeable manner. 

• Provide accurate and timely client work orders which result in highly satisfied customers. 

• Maintain individual daily productivity statistics/performance metrics. 

• Monitor telephony queues in real-time to maximize productivity and ensure daily/monthly/annual performance indicators are met. 

• Team player with the ability to share and communicate ideas.  

• Be able to quickly adapt to change and be comfortable in a structured, high-volume environment. 

 

Sound like you? To apply you need to be: 

• 1 year in a Customer Service environment (Preferred). 

• Effective verbal and written communications skills with the ability to ask the appropriate questions and handle difficult/stressful situations as necessary. 

• Ability to multi-task and prioritize.  

• Good analytical skills and people skills are a must. 

• Detail oriented with highly developed problem-solving skills. 

• Excellent attendance and punctuality are essential. 

• Strong data entry skills with a focus on details and accuracy. 

• Proficient in Microsoft Office applications. (Preferred)  

Estimated compensation for this position:

32,000.00 – 37,400.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote –Pittsburgh, PA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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