Set Up/ Onboarding & Front Desk Assisntant

Description

In this position you will:

• Create new operator accounts / add payment devices to existing accounts in our management system from Sales Force orders
• Respond to set-up assigned Sales Force cases for adding/changing banking account info, transfer requests, account changes, updating billing plans, changing payment credentials etc.
• Work with team members in finance, onboarding, sales and technical support to ensure customer accounts are set up timely and properly to process cashless payments
• Maintaining a high level of understanding of the systems (management system, Sales Force), machine models and operating procedures.
• Onboard new Customers in Sales Force- KYC docs, agreements, entering orders, replying to cases
• Take onboarding and general receptionist/customer calls
• Handle devices/account transfers, new account statues inquiries, account/billing plan changes
• Assist with other finance duties (i.e account recs) and set-up duties (system changes) as needed
• Assist with other admin/receptionist duties as needed
• Reach out to customers and Nayax team members (sales/support/finance) when forms are not complete or there are questions on orders to ensure devices and accounts are set-up properly and timely

Requirements

OUR IDEAL CANDIDATE WILL HAVE/BE: 

• Detail oriented, great at navigating multiple systems and toggling between these systems
• Accurate and efficient. Can stay on task very well and process multiple orders and cases quickly
• Good at prioritizing tasks, multi-tasking and still ensuing tasks are completed fully.
• Able to understand process flows well to ensure proper account set up
• Team player with the highest level of integrity; positive attitude and desire to be part of a growing team...someone looking for a career, not just a job!
• Strong critical thinking and problem-solving skills
• Familiarity with Sale Force a plus
• Data entry experience a plus

Who we are

Nayax is a global Fin-tech company and is the leading provider for cashless payment solutions for devices such as vending machines, self-check-out stations, electric vehicle chargers and more. 

Nayax develops both hardware and software products, telemetry, remote management, BI solutions, and mobile apps. Nayax devices can be found all over the world, with branches in 9 countries, and 40 distributing partners. Our devices serve consumers in 55 countries and accept 26 currencies.

Join us in our fast paced, cutting edge environment. We love friendly, creative, and fun people.

 

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative

and eager individuals to join us in our growth!