Dispatcher

The Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.

Hourly Rate - $22.00 per hour 

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information:

 ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM  Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

 

 Preferred Qualifications:

•  One (1) year of prior multi-line reception experience or dispatching experience preferred

 

Responsibilities:

•  Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc. 

•  Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements 

•  Ensure timely and efficient movement of resources according to work orders and/or resource schedules 

•  Oversee all communications within specifically assigned area(s)

•  Receive or prepare work orders and work schedules 

•  Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information 

•  Recognize and mitigate a variety of issues encountered within the department and other work environments

•  Confer with clients and/or supervising personnel in order to address questions, problems, and requests for resources 

•  Monitor resources and utilization in order to coordinate services and schedules to achieve optimal efficiency.

•  Compile statistics and reports on work progress.

•  Monitor daily services and provide updates and reports

•  Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.