Dispatcher East End - Denali National Park - Doyon Joint Venture

Job Description

We are seeking a highly organized and detail-oriented Transportation Dispatcher to coordinate and manage the daily logistics of our transportation operations. The ideal candidate will ensure efficient scheduling, communication, and tracking of vehicles and drivers while maintaining excellent customer service quality and compliance with company policies. The Dispatch position interacts with many departments as it is a hub for access keys to facilities and vehicles.

About Denali National Park & Preserve and Doyon/Aramark Joint Venture:​

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road—4.5 hours from Anchorage and 2 hours from Fairbanks.

Doyon Limited and Aramark have teamed up in a Joint Venture as the Denali National Park & Preserve's Concessionaire. Open May to September, our operation manages the transportation, retail, guest service and food and beverage concessions with our client; The National Park Service. By road, our 100 Blue Bird Bus Fleet takes guests past the 15-mile public access point daily during summer months, allowing people to hike, view wildlife, climb, and camp where few people have set foot.

 

This is a seasonal role with ideal dates of April 19 - September 20, 2025.

We offer competitive wages, paid Holidays, Sick Pay and Benefits Stipend. On-site housing and meal plan ($15/day all inclusive!) & local discounts! 

 

Employees are responsible for knowing the environmental aspects and associated impacts of their job position.  Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Job Responsibilities

Dispatch Operations:
•    Schedule and dispatch drivers to appropriate locations based on customer requests, service requirements, and available resources.
•    Monitor vehicle routes and adjust schedules to optimize efficiency and reduce delays.
•    Ensure timely communication with drivers to provide updates, changes, or instructions.
Communication:
•    Act as the primary point of contact for drivers, customers, and internal teams.
•    Act as first response for emergencies and as the communication hub for management and staff during emergencies.
•    Address inquiries, provide status updates, and resolve issues promptly and professionally.
•    Maintain clear and consistent communication with all stakeholders to ensure smooth operations.
•    Monitor, inform, and enforce wildlife protocol to the standards of the National Park Service guidelines.
•    Act as the main point of contact for the visitors inside the National Park interested in hiking/biking and understanding how they get out of the park once they get off their assigned bus.
•    Work closely with the visitors as they disembark from the buses to hike in order to find out when they will need a ride out of the park.
•   Work with the bus drivers to organize and assign where you will place the visitors to get out of the park. 
•    Coordinate with our East End Dispatchers to communicate additional bus needs and transmit information back regarding the transportation operation needs.
Tracking and Reporting:
•    Record and report key metrics such as delivery times, delays, and incidents.
•    Prepare daily, weekly, and monthly reports on transportation performance and efficiency.
Compliance and Safety:
•    Monitor driver adherence to safety protocols, hours of service, and company policies.
Problem-Solving:
•    Quickly identify and resolve logistical or operational challenges, such as route disruptions, vehicle breakdowns, or personnel shortages.
•    Develop contingency plans to address potential service disruptions.
Administrative Duties:
•    Maintain accurate records of dispatch schedules, delivery logs, and customer communications.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High school diploma or equivalent; additional education in logis