Senior Account Manager

<h3>Company Description</h3><p>Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.</p><p>When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.</p><p><strong>Join Visa: A Network Working for Everyone.</strong></p><h3>Job Description</h3><p>The Senior Account Manager is accountable for overall portfolio revenue and transaction plan for assigned EU and EU based Global Account portfolio, and delivering on client and portfolio growth targets to expand to additional corridors, use cases, and endpoints to drive increasing transaction volume and Visa share of client across all VD products Card, Account, and Wallet</p><p><strong>Sales pipeline development</strong></p><ul><li><p>Establish a trusted working relationship with the Client to ensure we have the necessary understanding of the client business and strategy and work across internal Visa Direct stakeholders to support and accelerate deliverables</p></li><li><p>Work with clients to identify new and ongoing requirements, introducing existing Visa Direct products and services which will drive profitability</p></li><li><p>Maintaining active engagement through weekly meetings and quarterly business updates, with participation of executives where to provide comprehensive, insightful review of the client program performance identifying opportunities to drive growth</p></li><li><p>Manage and support clients through the sales cycle from opportunity identification, solutioning, and program launch and optimization</p></li></ul><p><strong>Develop Account Plans and actively monitor and manage performance</strong></p><ul><li><p>Development of Account plans to identify and deliver new solutions, which will enhance the customer payment experience and support growth for the Visa Direct</p></li><li><p>Set transaction and growth targets and key priorities securing buy-in from client, AEs and VD leadership with regularly scheduled account reviews to evaluate performance and achievement of priority goals</p></li><li><p>Monitor client performance to identify key trends, underperforming programs, yield optimization</p></li><li><p>Share with EU Visa Direct Leadership to share progress and growth through internal reporting and tracking of account plan</p></li></ul><p><strong>Work with the cross functional teams to direct the VD growth towards client needs</strong></p><ul><li><p>Collaborate with the client Account Executives to define account priorities and achieve the annual transaction and revenue plan and prioritized strategic milestones</p></li><li><p>Work with VD commercialization team to ensure that the go-to-market we have the right value proposition and product construct to meet the need of the client and their end-customer. Identify and raise product feature enhancements</p></li><li><p>Work with VD Marketing to ensure our client facing materials are excellent, on message and help accelerate the learning and launch process</p></li><li><p>Work with Client Services to be supported to monitor payment volume to recommend optimization activities as needed</p></li><li><p>Lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued</p></li></ul><p>This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.</p><h3>Qualifications</h3><p>Good working knowledge of payments network, processing services, banking or money movement<br/> <br/> Creative self starter with a bias toward action and proven track record for successfully developing, building, launching and commercializing technology products that delight customers<br/> <br/> Demonstrated success in driving account growth acceleration<br/> <br/> Excellent problem solving skills with a strong focus on delivering for clients<br/> <br/> Excellent listening and communication skills, and executive presence. Must be able to interface with our most senior client executives<br/> <br/> Ability to explain complex business and technical concepts to a broad audience in an approachable way to influence and dri